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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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May 15, 2009 |

Tigerpaw Provides MSPs Advanced Integration with N-able Technologies

Solution providers can now offer remote IT management services based on synchronized features between the two companies.

Tigerpaw Provides MSPs Advanced Integration with N-able Technologies
Solution providers can now offer remote IT management services based on synchronized features between the two companies.

Tigerpaw Software, Inc., of Bellevue, Neb., a developer of business automation and service management software, announced its managed services integration with the N-central network and systems management software from N-able Technologies. The integration combines Tigerpaw’s CRM/Ssrvice management software with the functionality of N-able’s IT monitoring platform designed for managed service providers (MSPs). The combination creates a system that enables MSPs to proactively address their customers’ needs, manage their time and materials, and generate MSP-specific invoices in a closed-loop billing system designed to speed up and simplify payment for services.

The N-able and Tigerpaw integration includes the synchronization of data flowing between N-able’s IT managed services software and Tigerpaw. N-able and Tigerpaw customers have the ability to send information automatically from N-central to Tigerpaw’s software, update ticket information, close notifications, and complete the ticketing cycle from only one system.

With MSP Agreement Billing in Tigerpaw MSPs can define the conditions and manage their MSP agreements–including what types of monitoring performed and at what price, as well as defining any fixed items such as unmonitored monthly backup. A wizard tool is available within the MSP Agreement Billing that provides a way to generate invoices for all agreements, with up to-the-minute asset information.

“Being able to automatically generate and manage service tickets in your PSA software based on real-time alerts in your managed services software allows you to react and respond quickly to your customer needs,” says Dave Foxall, CEO, Tigerpaw Software, Inc. “
To learn more about this integration, contact Tigerpaw at 800.704.9009 or N-able at 877.655.4689


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