IT and Business Insights for SMB Solution Providers

Peer to Peer: Off the Cuff with Juan Fernandez

This race car driver and MSP explains why driving at speed while anticipating your competitors' moves is like staying ahead of the curve with customer experience as a service.

In this installment of Peer to Peer: Off the Cuff, we’re talking with Juan Fernandez, vice president of managed IT services for ImageNet Consulting. Juan was featured in the December issue of ChannelPro, and he shared some some thoughts on why he believes customer experience will be the next wave of “as a service.” In this interview, Juan offers three tips about customer experience and why MSPs should be focusing on it for the future. To read Juan's complete story, go here.

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