Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
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Watch the 5 Minute Roundup on YouTube!
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WWW: acer.com
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Join us live at RSAC 2025 in San Francisco. In this episode of Voice of the Vendor, we speak with DirectDefence, Adam Networks, Secureframe, HPE, Proofpoint, and Red Canary.
SonicWall’s New Network Security Solutions, Barracuda’s Next-Gen Threat Detection, Coro Launches Security Awareness Training, and More
Cynomi’s AI-powered platform is helping MSPs turn compliance chaos into scalable, high-margin consulting services.
From next-gen firewalls to an AI-powered platform, SonicWall’s new offerings mark a major milestone in its evolution — and a big opportunity for MSPs to scale smarter.
Syncro XMM platform launch leads the headlines, along with news from Malwarebytes’ ThreatDown Partner Program, Huntress, and more.
Get crucial information from the OpenText Cybersecurity Threat Report. Find out about AI phishing tactics and increasing malware risks.
Kaseya CISO Jason Manar shares how MSPs can build practical, resilient defenses in 2025 and beyond.
Blackpoint Cyber’s CompassOne boosts visibility, cuts complexity, and helps MSPs prove their value to clients.
Today, sophisticated cybercriminals have developed many strategies to bypass MFA, exploiting its weaknesses, particularly through social engineering and other hacking techniques.
ChannelPro’s new Partner in Excellence Award recognizes leaders from across the country. Who will win in your city?