IT and Business Insights for SMB Solution Providers

Zendesk

Article
August 9th, 2019 | James E. Gaskin
Security news a-plenty from Black Hat, chip-related news from Intel and AMD, and excellent news for people who like ice cream on their hot dogs are just a few of the topics we’re only now telling you about. - read more
 
Article
June 14th, 2019 | James E. Gaskin
New ThinkPads from Lenovo, new EliteBooks for healthcare from HP, a new $15.7 billion acquisition for Salesforce, and a new mother with impressive stamina are just a few of the many stories we’re finally bringing your way. - read more
 
Press Release
June 14th, 2019 | ChannelPro
Zendesk Duet offers combination of Zendesk Sell and Support for ultimate flexibility and to break down silos across customer-facing teams Zendesk App Framework for Sell launches with Mailchimp and early access partners - read more
 
News
April 24th, 2019 | Rich Freeman
The new functionality, which supports commonly used systems like Adobe Reader, Mozilla Firefox, and Java Runtime Environment, can also automatically install software end users should be using and remove systems they shouldn’t. - read more
 
News
April 19th, 2019 | Rich Freeman
Called webhooks, the recently launched technology allows MSPs to more easily generate automatic service tickets whenever the video cameras, smart bulbs, and other IoT systems supported by the Domotz platform experience a technical problem. - read more
 
News
March 21st, 2019 | Rich Freeman
MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well. - read more
 
Article
November 16th, 2018 | James E. Gaskin
Cisco’s SD-WAN play, Intel’s new Compute Stick, RingCentral’s new mobile app, and a box o’ laundry soap that looks more than a little like a box o’ wine are among the stories we’re just now sending your way. - read more
 
Article
November 14th, 2018 | Rich Freeman
Chat, chatbots, knowledge bases, and other alternative technologies are becoming popular means of requesting and receiving technical support. - read more
 
Article
September 14th, 2018 | James E. Gaskin
A fresh crop of iPhones, new goodies for Azure developers, and a get-together in Philadelphia combining two of America’s favorite activities—cycling and being naked—are among the stories we’ve finally gotten around to telling you about. - read more
 
News
September 6th, 2018 | Rich Freeman
The new TeamViewer Tensor includes robust auditability, account management, and deployment functionality. Forthcoming AR and IoT features in TeamViewer’s legacy solution are designed to enhance remote collaboration and device monitoring. - read more
 

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