IT and Business Insights for SMB Solution Providers

Zendesk

Article
November 13th, 2020 | James E. Gaskin
New Macs from Apple, new firewalls from SonicWall, and a new source of nightmares for bears (and maybe humans) are all among the many stories we’re bringing your way just in time for the weekend. - read more
 
Press Release
November 10th, 2020 | ChannelPro
Chosen as one of WhatsApp’s first core solution providers, Zendesk will provide enhanced customer conversations on the WhatsApp messaging service directly within Zendesk Zendesk continues to pave the way for customers to deliver their own messaging experiences with new out-of-the-box offerings - read more
 
News
June 8th, 2020 | Rich Freeman
The integration functionality enables MSPs to view contextual data in PSA, CRM, and other external applications directly inside the unified communication vendor’s desktop app. The new partner program pays up to 30% commissions. - read more
 
Article
March 6th, 2020 | James E. Gaskin
Small business tech from Cisco, healthcare tech from Microsoft, and a surprise four-legged wedding guest are just three of the many stories we are just now bringing your way. - read more
 
News
November 3rd, 2019 | Rich Freeman
Code-named “Flash," version 2.0 of 1Stream includes new Windows and Mac clients that condense formerly multi-step processes and a feature that automatically pops multiple windows connected to multiple external applications when users answer a call. - read more
 
Article
October 18th, 2019 | James E. Gaskin
Desktop analytics from Microsoft, SMB-friendly products from Check Point and Commvault, and a glimpse into the drawbacks of driving a “laptop with wheels” were all among the stories we’ve just now managed to bring your way. - read more
 
Press Release
October 16th, 2019 | ChannelPro
Flexible, value-based program rewards partners for contributions and capabilities - read more
 
Article
October 4th, 2019 | James E. Gaskin
Virtual desktops and real devices from Microsoft, security solutions from McAfee, and a perfect product for anyone who wants AirPods that aren’t actually AirPods and don’t actually work are just a few of the stories we’ve finally gotten around to reporting. - read more
 
Press Release
September 24th, 2019 | ChannelPro
New partnerships and integrations with Zendesk and Salesforce enable companies to automatically coordinate response between traditionally siloed teams to deliver better customer experiences - read more
 
Article
August 9th, 2019 | James E. Gaskin
Security news a-plenty from Black Hat, chip-related news from Intel and AMD, and excellent news for people who like ice cream on their hot dogs are just a few of the topics we’re only now telling you about. - read more
 

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