Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.
Erick and Rich discuss Microsoft’s cautious messaging during its Inspire partner conference, how to prevent your best techs from leaving for another employer, and the dubious opportunity now available in Cincinnati to smell a corpse flower in full bloom.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
The two new systems are both designed to help businesses provide fax capabilities in the office and at remote work sites without relying on increasingly outdated analog phone lines.
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The joint initiative will help ASCII Group members expand beyond IT services into new and profitable markets at a time when providers of voice and connectivity services are adding network and device management to their offerings.
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You’ve got to pity those poor accountants. Bad enough they’ve got all those tax returns to complete this time of year. Now they’re getting the cold shoulder from channel pros too.
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Erick and Rich explore Cytracom’s bold move into secure networking, explain why watching Google for local ransomware stories can help MSPs land new business, and question why anyone would want to take their house plants with them on vacation.
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A significant step beyond the vendor’s roots in unified communications, the new system aims to provide a comprehensive, unified platform for securely, centrally, and simply connecting offices and remote workers across multiple locations.
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Called Zoom Up, it unifies three previously separate programs and introduces a first-ever tiering structure designed to reward partners who invest in building a Zoom practice with extra margin and resources.
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Named Clarity, the portal and management tool features a streamlined interface and a new set of APIs designed to make incorporating unified communications functionality into other backend business solutions easier for MSPs.
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