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Article
March 24th, 2023 | James E. Gaskin
AI from Microsoft, NVIDIA, and Adobe, a free phishing kit from KnowBe4, ERP software for midsize businesses from SAP, and a Canadian court ruling establishing a new God-given right are among the stories we just now snuck in before the weekend.
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Article
January 27th, 2023 | James E. Gaskin
New laptops from Apple and Lenovo, security goodness from Keeper and Trend Micro, another integration for Gradient MSP, and an unexpected use for ugly sweaters—foiling AI—are a few of the embarrassingly many stories we’re just now bringing your way.
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News
January 18th, 2023 | Rich Freeman
Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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Article
January 8th, 2023 | Colleen Frye
Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.
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Article
September 30th, 2022 | James E. Gaskin
New apps from Salesforce, Slack, and NetSuite, an EDR update from Kaspersky, a new title for N-able’s Mike Cullen, and a Happy Meal for grown-ups (toy and all) are among the stories we waited and waited and waited to tell you about until just now.
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Article
June 24th, 2022 | James E. Gaskin
New hardware from Lenovo, Supermicro, and Arcserve, secure record sharing from Keeper Security, and the perfect belated Father’s Day gift for the dad who loves booze made with invasive aquatic species are a few of stories we’ve finally gotten around to.
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News
June 10th, 2022 | Rich Freeman
The vendor’s network monitoring and management solution will soon display a list of applications running on managed devices, and generate alerts if CPU consumption gets too high. A new customer-focused view of devices arrives shortly as well.
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Article
June 3rd, 2022 | James E. Gaskin
Software from ESET and VMware, laptops from Microsoft, and a law against voicemail hell from Spain are among the stories we finally got around to just before the weekend.
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Article
May 24th, 2022 | Colleen Frye
Tier2Technologies’ AI-based interface walks users through submitting a ticket straight to a PSA system while gathering diagnostic and remediation information.
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Article
March 25th, 2022 | James E. Gaskin
Chips from AMD, resources from NVIDIA, peer groups ASCII, billing software from Zomentum, and a big fat pay day for a lucky person who’s mom didn’t throw away all his comic books are a few of the stories we’ve just now gotten around to.
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