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Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Service Leadership
Article
November 16th, 2022 | Colleen Frye
Having dedicated staff for each role tends to correlate with higher profitability in managed services.
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News
September 12th, 2022 | Rich Freeman
Current and forthcoming additions to the vendor’s Modes Theory offering aim to help channel pros drive internal alignment around shared objectives and better support their customers’ goals.
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Resource
July 29th, 2022 | ChannelPro Weekly
There are stranger things than this week’s ChannelPro Weekly episode, but little else as fun or informative.
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Video
July 29th, 2022 | ChannelPro
Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.
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Slide Gallery
July 27th, 2022 | Rich Freeman
The ConnectWise unit’s latest look at financial trends for MSPs and VARs reveals five key facts about who prospered last year, why they did so well, and what the future might hold for everyone in the channel going forward.
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Article
April 22nd, 2021 | Rich Freeman
According to managed services expert Paul Dippell, cold, hard data shows that top-performing providers have five key traits in common.
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Article
March 18th, 2021 | Colleen Frye
Learn what separates channel pros who were ready for the challenges of the pandemic and are now thriving in the new normal.
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Article
March 2nd, 2021 | Bob Layton
Reducing risk, leveraging the cloud for agility, and providing (and proving) good value are just some ways to retain customers and prosper.
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Resource
February 12th, 2021 | ChannelPro Weekly
Like numbers you can sink your teeth into? So do Matt, Rich, and guest host/channel pro Lisa Shorr, of Secure Future Tech Solutions and Shorr Success. That’s not all they chew over in this episode, either.
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