IT and Business Insights for SMB Solution Providers

Artificial Intelligence

Resource
January 20th, 2023 | ChannelPro Weekly
If you like donuts as much as WE like donuts, you’ll understand why we’re always willing to make a quantum leap for one when they’re nearby. - read more
 
Video
January 20th, 2023 | ChannelPro
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing. - read more
 
News
January 18th, 2023 | Rich Freeman
Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically. - read more
 
Resource
January 13th, 2023 | ChannelPro Weekly
If you want to sell your business, be prepared to kiss a lot of…jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP. - read more
 
Article
January 8th, 2023 | Colleen Frye
Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies. - read more
 
Article
January 3rd, 2023 | Rich Freeman
Redstor’s 100% cloud-based, AI-equipped BDR platform is designed to make protecting on-premises and online data simpler. - read more
 
News
November 8th, 2022 | Colleen Frye
Pia and Dark Cubed outline market expansion and product roadmaps for 2023. - read more
 
News
September 10th, 2022 | Colleen Frye
The Australian startup aims to improve service desk operational efficiency through AI-based process optimization. - read more
 
Article
August 15th, 2022 | James E. Gaskin
Meta, Microsoft, and others are betting the metaverse will enhance remote collaboration. - read more
 
News
August 9th, 2022 | Rich Freeman
A new whitepaper from the security vendor’s recently formed X-Ops team documents how ransomware gangs, cryptominers, bots, and others are compromising the same networks within weeks or days of one another—and sometimes simultaneously. - read more
 

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