From chatbots to robotic process automation assistants, these tools spell business-boosting opportunity for SMBs and the channel pros who serve them.

Channel pros should prioritize adding business value for existing customers by aligning more robust capabilities with their emerging needs.

Service Leadership’s Paul Dippell headlines the online live event on March 3, which features a full day of educational content, peer networking opportunities, and vendor expo.

Results from our latest reader survey suggest that 2020, while hard, could have been far worse, and that 2021, while uncertain, looks way more promising.

This week, Erick and Rich ponder the strategic implications of ConnectWise buying Service Leadership, urge you to audit your service desk rather than guess how well it’s doing, and marvel at a COVID-friendly film festival with precisely one attendee.

Survey data from BitTitan reveals five key drivers for growing business in a changed IT landscape.

Charles Swihart, founder of Preactive IT Solutions and amateur crooner, developed a vertical specialty then drove growth by hitting all the right notes in additional service offerings and marketing campaigns.

The Cybersecurity Online Summit offered a full day of live sessions to help MSPs and IT solution providers tackle tough challenges to keep SMB customers safe while growing their business.

Managed service providers are ideally suited to provide cybersecurity services to the SMB market and can build a trusted relationship by following five best practices.

The acquisition will help Service Leadership deliver benchmarking metrics and growth advice to more MSPs, according to CEO Paul Dippell (pictured), while enabling ConnectWise to build widely respected data and tools into its software.