Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.

Four lessons learned that can help women rise to the C-suite and champion the channel.

CIO Landing’s growth strategy of acquisition, franchising, and organic expansion starts by establishing a competitive edge in hiring.

Seems like you can’t trust anyone these days, and ESPECIALLY not zoos, where the “animals” always seem to be “napping.” Really burns us up.

Erick and Rich discuss Microsoft’s cautious messaging during its Inspire partner conference, how to prevent your best techs from leaving for another employer, and the dubious opportunity now available in Cincinnati to smell a corpse flower in full bloom.

Having younger staff mentor senior executives to gain new perspective is gaining momentum as a way to develop more equitable leaders.

Online IT buying sites are increasingly popular with end users. What does that portend for the channel?

Though still a young product, Windows 365 is the most important addition to Microsoft’s cloud portfolio in years. Here’s what you should know.

Erick and Rich discuss N-able’s new solution bundle for emerging MSPs, the awesome employee training tool you already have but don’t use (hint: it’s LinkedIn), and a guy who loves pizza SO much he nearly climbed into an oven to get some.

When executed well, performance reviews can be a powerful tool for enhancing employee productivity and driving retention.