What MSPs Should Know About the Risks and Liabilities of Providing Cybersecurity
Attorney Bradley Gross explains why your MSA is your first line of defense, plus other risk mitigation steps to reduce the chances of being sued.
When You Hear ‘Break-Fix,’ Do You Think ‘Customer Acquisition?’ You Should!
Taking the right approach to break-fix or one-off projects gives prospects a chance to know you, and potentially become MRR clients.
Vendor to Watch: Probax
Probax’s Hive is a data protection platform for MSPs managing multiple client environments and workloads using Veeam, StorageCraft, Microsoft 365, and Dropbox.
AI and Automation Help the Service Desk ‘Shift Left’
By moving problem resolution to lower-level techs and enabling customers to self-serve, MSPs can increase efficiency and lower costs.
Microsoft Pluton: What MSPs and Custom Builders Need to Know
Storing sensitive data directly into the CPU, the Pluton crypto-processor promises a more secure PC, but currently only runs on AMD and Qualcomm platforms.
Master Time Entry to Boost Efficiency and Profitability
By motivating technicians and utilizing time tracking tools, MSPs can unlock the door to increased productivity and growth.
Using Tech to Identify High-Quality Job Candidates More Efficiently
Screening tools and AI-enabled matching can aid your hiring process, but human discernment is still needed to avoid bias and determine culture fit.
How to Build a Vertical and Stay Ahead of the Pack
SpliceNet Consulting, a “”white glove”” service provider to the legal industry, became a trusted authority through brand building and industry knowledge.