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What MSPs Should Know About the Risks and Liabilities of Providing Cybersecurity

August 28, 2023 |

Attorney Bradley Gross explains why your MSA is your first line of defense, plus other risk mitigation steps to reduce the chances of being sued.

When You Hear ‘Break-Fix,’ Do You Think ‘Customer Acquisition?’ You Should!

August 21, 2023 |

Taking the right approach to break-fix or one-off projects gives prospects a chance to know you, and potentially become MRR clients.

Vendor to Watch: Probax

August 18, 2023 |

Probax’s Hive is a data protection platform for MSPs managing multiple client environments and workloads using Veeam, StorageCraft, Microsoft 365, and Dropbox.

AI and Automation Help the Service Desk ‘Shift Left’

August 16, 2023 |

By moving problem resolution to lower-level techs and enabling customers to self-serve, MSPs can increase efficiency and lower costs.

Microsoft Pluton: What MSPs and Custom Builders Need to Know

August 14, 2023 | Pedro Pereira

Storing sensitive data directly into the CPU, the Pluton crypto-processor promises a more secure PC, but currently only runs on AMD and Qualcomm platforms.

Master Time Entry to Boost Efficiency and Profitability

August 10, 2023 | Adam Bielanski

By motivating technicians and utilizing time tracking tools, MSPs can unlock the door to increased productivity and growth.

Using Tech to Identify High-Quality Job Candidates More Efficiently

August 7, 2023 | Esther Shein

Screening tools and AI-enabled matching can aid your hiring process, but human discernment is still needed to avoid bias and determine culture fit.

How to Build a Vertical and Stay Ahead of the Pack

March 19, 2023 | Jim Gast

SpliceNet Consulting, a “”white glove”” service provider to the legal industry, became a trusted authority through brand building and industry knowledge.

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