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ASCII Group
The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The...Carbonite
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Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.Latest Slideshows
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News
January 18th, 2023 | Rich Freeman
Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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December 2nd, 2022 | Rich Freeman
Unlike competing single-vendor services, the Canadian master MSP’s recently introduced offering merges outsourced monitoring and management with best-of-breed products from enterprise-oriented vendors like Elastic, Qualys, and SentinelOne.
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December 1st, 2022 | Rich Freeman
The latest major release of the quoting and procurement application for MSPs supports MFA via popular authenticator apps and the ability to share bundles and configurations across multiple installations, among other new features.
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November 18th, 2022 | James E. Gaskin
Data center gear from Lenovo and Dell, firewall upgrades from Sophos, backup cost cutting tech from MSP360, and an eminently fair solution to an election conundrum are among the many stories we’re at long last bringing to your attention.
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November 15th, 2022 | Rich Freeman
Designed for MSPs with limited in-house security expertise, the new product automatically maps threats to the MITRE ATT&CK framework and lets users perform remediation measures from directly within the same dashboard that displays alerts.
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November 14th, 2022 | Rich Freeman
Due within two weeks, the update will include support for MFA via authentication apps, a new set of procurement reports, and the ability to send order tracking numbers to end users automatically.
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November 10th, 2022 | Rich Freeman
Ameer Karim (pictured right) and other executives discussed those plans, a slew of additions to the ConnectWise security portfolio, and the company’s ambitious vision for its next-generation Asio platform during this week’s IT Nation Connect event in Orlando.
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November 7th, 2022 | Rich Freeman
Due to ship early next year, the new solution is designed to make a complex task simple enough for people without deep security expertise to understand, according to CMO Michael Callahan (pictured).
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November 7th, 2022 | Rich Freeman
The new functionality warns users of the RMM solution, which was struck by a sophisticated attack last summer, of anomalous activity signaling a potential breach.
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November 6th, 2022 | Rich Freeman
Set to ship in the next month, the new functionality will add richer support for user and license management plus faster ticket resolution. Premium editions of that Engage and Augmentt Discover are due in the first half of 2023.
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