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LabTech Intros Plug-In for Improved Control with Autotask

LabTech partners can now easily map computer/network device data to user-defined fields in Autotask. By ChannelPro

LabTech partners can now easily map computer/network device data to user-defined fields in Autotask.

LabTech Software rolled out a new, updated plug-in for its Autotask-hosted IT business management software for MSPs this week. The new plug-in provides additional control and integration features for channel pros using LabTech and Autotask.

LabTech Intros Plug-In for Improved Control with AutotaskAccording to the remote monitoring and management solutions provider, the upgrade enables new data entry and sync features, such as being able to choose different fields for the monitored computer’s name.

“Some users prefer the computer name synced to the Reference Number instead of Reference Title for organization and identification of machines for billing purposes,” says LabTech in a statement submitted to Channel Pro-SMB. Now, LabTech partners who have created user-defined fields in Autotask can map LabTech computer/network device data to those fields, and simply select all, one or multiple fields from the drop-down menu.

For simpler account management, users can also sync and select multiple client company types as needed, such as lead, prospect, and customer.

Provided user login IDs in LabTech and Autotask match, users may now enter ticket time in Autotask when logged in through LabTech, saving time and steps when working on service tickets. Partners can go to the LabTech Marketplace on their LabTech Server to find the updated plugin and complete the upgrade.

“LabTech is committed to offering our partners the broadest solution support of any RMM tool on the market today,” says LabTech Software CEO Matt Nachtrab. “Even the most complex tasks can be managed with a combination of LabTech and the widely available service business management platforms.”

LabTech’s IT management tools support and resolve end-user computing and networking environments with remote desktop, monitoring, trouble ticket tracking, user information, support and software management.

LabTech is an agent-based solution with both on-call support and proactive managed services and one central interface that manages an entire technology infrastructure. LabTech 2011 is available now to current partners.


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