IT and Business Insights for SMB Solution Providers

Collabrance Adds Three Service Packages for MSPs

The new offerings, which include a mix of NOC, help desk, and other services, are designed to help MSPs grow their business while meeting the needs of their SMB customers, according to Director of Sales Hannah Erb (pictured). By ChannelPro

Collabrance, a private-label service desk and network operations center provider, has introduced a trio of service packages for managed service providers.

“The IT Channel is constantly changing, and so are the needs of MSPs and their SMB customers,” explained Hannah Erb, director of sales at Collabrance, in prepared remarks. “Our new technology solutions are aligned to not only meet the needs our MSP partners to capture more opportunity in their local market, but the flexible offerings also are customer-centric to meet the IT needs of end-users.”

The new offerings come in three editions. The “NOC Services” package provides hardware health monitoring, anti-virus monitoring, and patch verification, among other offerings. The “NOC & Service Desk” edition adds help desk assistance, support for mobile devices, move/add/change tracking, and more. The “Complete MSP Offerings” bundle provides all of the above plus file and image backup and unified threat management functionality.

All three packages come with reporting tools as well as sales consulting, pre-sales support, and onboarding services.

“We created strategies and processes to ensure our new products and offerings remain best-in-class,” said Erb in her press statement. “The most important thing to our MSP partners and us is taking care of their customer with exceptional IT service experiences. Collabrance customer-centric offerings are dedicated to just that.”

Details about Collabrance's latest MSP services are available at www.collabrance.com/msp-offerings.

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