News & Articles - Page 99
Mastering MSAs and SLAs
A comprehensive MSA will protect your MSP business by laying out the ground rules for a customer partnership, while an SLA establishes the operational and transactional details.
Robin Robins Adds Offerings to Support Compliance and Co-Managed IT Opportunities
The TMT CEO detailed programs that support growth opportunities like compliance and advanced security and combat challenges like customer acquisition at her annual IT Sales and Marketing Boot Camp in Nashville.
Cytracom Strengthens Security Stance with New CISO and Trust Center
Cytracom’s new Trust Center shares the company’s security and compliance posture online and on demand with MSP partners.
Keep IT Security Stack as Fluid as a River
To keep the IT security stack as fluid as a river, MSPs must become more visionary in their security practice and move more deeply into clients’ processes.
Vendor to Watch: Binox MSP
Binox MSP is a CRM and lead development system created by an MSP for MSPs.
Work From Anywhere Opens Up Security Vulnerabilities
Research from Fortinet finds the insecurity of home and remote networks is the top work-from-anywhere security risk.
ScalePad Acquires Lifecycle Insights in Third Deal of 2023
The acquisition expands ScalePad’s IT asset management, vCIO, and customer success offerings.
ICYMI: Our Channel News Roundup for the Week of April 3rd, 2023
New security AI from Microsoft, a new alliance between Evo Security and Solutions Granted, a new channel chief for NinjaOne, and a lost then found giant red spoon are just a few of the stories we’re finally bringing you.
Security Best Practices to Harden On-Premise RMM
Consider these security best practices for MSPs to keep on-premise RMM platforms as safe from attack as possible.
How AI Is Reshaping the MSP Help Desk
AI-powered help desks reduce ticket resolution times and provide insights into customer behavior and preferences, enabling MSPs to drive efficiencies and win more business.