News & Articles - Page 79

The new functionality warns users of the RMM solution, which was struck by a sophisticated attack last summer, of anomalous activity signaling a potential breach.

Set to ship in the next month, the new functionality will add richer support for user and license management plus faster ticket resolution. Premium editions of that Engage and Augmentt Discover are due in the first half of 2023.

The new feature, which lets MSPs call clients and perform other messaging-related tasks from inside a critical business application, arrives amid accelerating investments in partner-focused staff by incoming Americas region director Tim Truelove (pictured).

The last stop on 2022’s six-city, two-day conference series designed for managed service providers and integrators serving SMBs featured a lineup of trending educational topics delivered by industry thought leaders.

Successful MSPs will expand service offerings while embracing delivery automation, marketplaces, multicloud orchestration, and more.

Designed to lighten administrative workloads, the enhancements to GoTo Connect include a new Efficiency Mode that automatically prioritizes audio clarity over low-bandwidth connections and new tools for diagnosing call volume trends.

Recent partner sales and marketing investments are proof the company is serious about SMBs, according to global partner marketing chief Luxy Thuraisingam (pictured), who concedes “we have work to do in enabling our partners to go and capture the SMB space.”

Research from Zomentum finds channel partners play a key role in SMBs’ SaaS buying.

Red Sentry provides affordable outsourced pen testing and vulnerability management services.

The two-day sales and marketing conference held each quarter is designed to help MSPs grow their businesses.