Topic: Managed Services - Page 78

Erick and Rich discuss why ConnectWise’s new ChatGPT-based automation technology is important, the right and wrong ways to think about MSP valuations, and a 6-year-old who ordered $1,000 of food on Grubhub from his dad’s phone.

Introduced just 72 days after ChatGPT’s debut, a new integration between the OpenAI technology on one side and both ConnectWise Automate and ConnectWise RMM on the other aims to help technicians automate ticket resolution processes faster.

The zero-trust security vendor’s allowlisting technology, which normally blocks any process not explicitly OKed in advance for use in client environments, now permits Pia’s managed services automation solution to interact with protected endpoints by default.

The deal is ScalePad’s latest step toward building a product family aimed at raising MSP productivity in four areas: automation, standardization, strengthening access to information, and increasing operation maturity.

The new features include a new collateral design and customization system, a mobile app, tighter integration with ConnectWise PSA, and a new module that will let users place and receive calls through third-party VoIP solutions.

Rae will be the cloud distributor’s first corporate vice president of community and ecosystems, following a nine-year run as head of business development at Datto.

Members of the Kaseya + Datto Global Partner Program, which is based on Datto’s earlier stand-alone program, can qualify for four tiers based on combined annual spending across both companies’ portfolios.

Ride ’em, channel pros! It’s time to join Matt, Rich, and guest host Neil Medwed, of big-time managed services provider Meriplex, as they roundup the lowdown on Datto’s latest network products, Craig Fulton’s departure from ConnectWise, managing Azure environments, and closing the IT skills gap.

To capitalize on the growing adoption of Azure and AVD, MSPs must offer the pricing structure that will best enable their growth and healthy margins.

MSPs need to show up for customers in new ways to ensure mutual success.