Topic: Managed Services - Page 263

Announced on the same day as a resale agreement with threat detection and response vendor Perch Security, the new system is part of a larger, evolving push by ConnectWise into the massive and growing market for security solutions and services.

In addition to reliability and speed improvements, the updated integration enables users of both systems to switch between them with a single click, reducing the time required to assess and remediate customer issues.

The new functionality enables Liongard’s Roar documentation discovery platform to import client accounts, automatically detect associated web domains and TLS/SSL certificates, and generate tickets about misconfigurations and other issues.

Epson America, Inc.,†a leading provider of printing solutions, announced†Joseph Contreras†has been named Commercial Marketing Executive – Office Solutions, leading this new division of the company’s commercial inkjet printer business.

MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well.

The new offering provides access to product and technical support staff, partner resources, and co-brandable marketing materials that third-party vendors can use to create and promote connections to Datto’s products more easily.

The new offerings, which include a mix of NOC, help desk, and other services, are designed to help MSPs grow their business while meeting the needs of their SMB customers, according to Director of Sales Hannah Erb (pictured).

Part of the vendor’s increasingly strategic device-as-a-service program, the new offering is part of a larger shift from transactional to contractual customer relationships highlighted today by CEO Dion Weisler (pictured) at HP’s Reinvent conference.

The new offerings, which include end-to-end professional services, managed security services, and cloud migration services, are targeted at members of Palo Alto’s NextWave partner program building cybersecurity and cloud practices.

New capabilities introduced today by cloud exec Renee Bergeron (pictured) are designed to help channel pros mimic the best practices of resellers who emphasize client acquisition and customer service rather than backend operational processes.