Topic: Managed Services - Page 146

Founded in 1984, the IT membership community remains a force in the SMB channel three and a half decades later thanks to the continual evolution of its programs, services, and opportunities in response to changing trends and emerging markets.

According to General Manager Kevin Chapman (pictured), selling its RMM solution positions Avast Business to focus 100 percent of its attention on security—including new solutions coming shortly—and forge integration pacts with leading RMM vendors.

Equipped with integrated PSA, RMM, CRM modules and more, the new system seeks to maximize efficiency by automatically opening, categorizing, prioritizing, and assigning tickets and then stepping technicians through standardized resolution procedures.

The deal, which includes a multi-year agreement by Barracuda to resell several Avast Business security solutions, immediately turns Barracuda into a player in the rapidly evolving market for managed services and managed security software.

The latest edition of Datto RMM also includes a less disruptive approach to remote maintenance sessions using Microsoft’s PowerShell scripting tool.

A free addition to the company’s RMM, PSA, and anti-virus suite, the new resource includes tools and advice for landing new customers with the help of search engine advertising, social media, and other digital marketing tools.

The newcomer to the BDR market has also appointed Data Deposit Box veteran Troy Cheeseman as its chief strategy officer, with responsibility for business and channel development

Available under pay-as-you-go and bring-your-own-license models, the new edition of Untangle’s flagship offering aims to give users additional deployment options.

The first of six day-long events gathered channel pros and security experts to discuss insights, research, and best security practices for the Internet of Things.

The new products and functionality aim to offer MSPs and their customers greater versatility in the face of increasing network challenges.