Topic: Business Strategy - Page 96

Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

The move is part of an aggressive growth strategy for the MSP franchisor, which includes adding centralized fulfillment capabilities.

Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.

A written process will fill your team’s bucket of knowledge like a waterfall.

Managing technicians requires a balancing act of recognition, reward, engagement, and flexibility—all while driving productivity to service customers.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.

Back in action for 2023, Erick and Rich discuss what hardware trends from CES mean for the SMB channel, the importance of diversifying your lead generation activities, and a coder who turned to Office Space for criminal inspiration instead of laughs.

If you make promises in marketing—but don’t validate that your team is delivering—you are lying to yourself and risking legal jeopardy.

The communications and support vendor’s partner program aims to turn mere resellers into true-blue, full-blown partners.

Phantom Technology Solutions built its business and accelerated growth by tapping into the collective knowledge of industry peers and vendors.