MSP Technology News Headlines for the Week of 4/27/2026
The big Kaseya Connect event was a hotbed of news this week, as Kaseya unleased the first agentic IT management platform. Additionally, Pax and NinjaOne have teamed up to help MSPs and managed intelligence providers bolster cybersecurity solutions for their SMB clients. If you’re ready for a rundown of this week’s MSP news and partner program updates, scroll on down!
Kaseya Unveils the First Agentic IT Management Platform, Turning Data into Autonomous Action
Powered by Kaseya Intelligence, the platform combines the industry’s deepest real-world IT dataset with an execution layer that acts with accuracy.
Key quote from the press release:
“The industry doesn’t need another AI feature bolted onto a disconnected tool. What MSPs and IT teams need is a platform that runs their operations — one that sees across every system, understands context, and acts autonomously. That’s what we’ve built. Kaseya Intelligence is the engine. The platform is the operating system. And the outcome is IT that manages itself.” — Rania Succar, CEO, Kaseya
More ChannelPro Coverage from Kaseya Connect
➡️ Embracing Agentic AI: Why Kaseya Intelligence Matters to MSPs
Pax8 Launches Global Partnership with NinjaOne to Expand Unified IT Operations and Cybersecurity Solutions for MSPs
Together, the companies aim to help MSPs and managed intelligence providers (MIPs) develop a strong security posture in the AI era.
Highlights from the press release:
- The collaboration between the two companies is expected to improve efficiency gains and user satisfaction. It also will bolster security for SMBs, which are targeted with cyber attacks four times as often as larger enterprises.
- Pax8 will introduce MSPs and MIPs to NinjaOne when partners are seeking unified IT operations, including remote monitoring and management (RMM). NinjaOne will engage directly with referred partners and manage the customer lifecycle, while Pax8 supports opportunity identification and strategic guidance.
- The relationship represents a natural next step in supporting MSPs and MIPs with a broader set of technology options. NinjaOne is one of the fastest-growing vendors in the RMM market, according to Canalys.
ConnectWise Advances AI Leadership with Agentic AI: zofiQ Doesn’t Just Assist, It Executes
Early partners have reported substantial operational improvements through automation and autonomous execution since ConnectWise’s acquisition of zofiQ.
Key quote from the press release:
“With zofiQ running on ConnectWise PSA, it feels like we added two extra analysts to our team, without hiring. Productivity, response times, and ticket quality have all noticeably improved.” — ConnectWise partner Mike Pearlstein, founder and CEO, Fusion Computing
Cynet Launches New Capabilities for CyAI Engine That Improves Itself Over Time
These create a feedback loop where analyst input and automated analysis continuously improve threat detection and response.
Key benefits from the press release:
- CyOps Recommendations: CyOps experts validate, refine, and enrich AI-generated alert insights. These sync across the Cynet console and notification emails, and automatically feed back into future detection and response. Users see updated descriptions, a Recommendation section, and a CyOps Reviewed badge.
- GenAI Console Explanations: AI-generated alert insights now include suggested remediation playbooks based on CyOps knowledge and platform telemetry. These are beneficial for organizations that prefer a hands-on approach to incident response over auto-remediation.
- CyAI Support Agent: A new AI chatbot embedded in the Cynet console allows users to ask plain-language questions about any alert and receive immediate, structured remediation guidance. Responses are based on CyOps investigation history and improve continuously as the model learns from real-world activity.
Druva Expands Cyber Resilience to Microsoft Power Platform
New support helps businesses secure critical assets and reduce risk from AI-powered workflows.
Key capabilities from the press release:
- Protect Business-critical Insights: Safeguard Power BI workspaces, reports, dashboards, semantic models, and configurations that drive daily operations and executive decision-making.
- Rapid, Granular Recovery: Restore specific assets with precision to support clean recovery, minimize downtime, and avoid time-consuming rebuilds.
- Built-in Cyber Resilience: Leverage air-gapped, immutable backups to defend against ransomware and insider threats
Governance and compliance readiness: Support long-term retention and regulatory requirements with centralized control. - Simplify Microsoft Data Protection: Manage Power BI alongside Microsoft 365, Entra ID, Dynamics 365, and other critical Microsoft workloads in a unified, cloud-native platform.
Introducing Lookout AI Visibility and Governance
Lookout extends agentic AI discovery and governance to mobile environments, which previously were persistent and largely unmonitored blind spots.
Key quote from the Lookout blog post:
“By extending AI Agent Discovery and governance into the mobile environment, Lookout provides the missing layer of visibility, enabling organizations to identify shadow AI activity on mobile devices, detect unauthorized agent behavior, and enforce policy where traditional controls have no reach.” — Lookout
Pia Launches Chat with Built-In Automation to Help MSPs Close Requests Faster
Pia Chat consolidates intake, automation, and resolution into a single, familiar interface.
Highlights from the press release:
- Pia Chat is a Microsoft Teams-based application that uses AI Resolution Assist to handle requests and SmartForms to resolve tickets, while allowing clients to chat directly with technicians when deeper expertise is needed.
- Pia Chat provides a seamless end-to-end experience across the full lifecycle of a request. The AI assistant collects key details from clients, guides them to a SmartForm, and enables zero‑touch resolution, closing tickets in seconds.
- Clients that need human attention are escalated to a technician with full context already in hand — no back-and-forth, no rework.
More Pia Chat Coverage
➡️ From ChannelPro sister publication ChannelE2E: Pia Takes MSP Ticketing Into Teams
➡️ From Pia: CEO’s Note on the Launch of Pia Chat
Summit Holdings New Strategic Global Alliance with Kaseya Advances the Operational Power of MSPs
Kaseya is one of the first strategic alliances to be featured within the growing MSP-as-a-Service platform, powered by NOCDOC.
Key quote from the press release:
“As an operations-first model, MSP-aaS brings access to talent and changes how services are consistently delivered and consumed at scale. RMM and PSA are at the origins of where that execution happens. Bringing Kaseya into the MSP-aaS platform ensures our MSPs benefit from a standardized and scalable service and support delivery environment.” — Juan Fernandez, CEO, Summit Holdings
Previous ChannelPro Coverage of MSP-aas
➡️ ‘MSP-as-a-Service’ Promises to Help IT Providers Scale Without the Growing Pains
Horizon3.ai Research Reveals Growing Divide Between Security Leaders and Practitioners
New report shows organizations are measuring activity, not resistance, as AI accelerates real-world attack risk.
Key stats from the press release:
- 97% of CISOs said they are confident their endpoint protection would detect attacker behavior.
- Only 12% reported testing that capability within the last three months.
- Just 30% of organizations reported patching and then testing to confirm that risk has actually been remediated.
➡️ Read Horizon3.ai’s full The State of Assumed Security report.
DigiCert Introduces New AI Trust Architecture for Securing AI Agents, Models, and Content
New capabilities bring cryptographic proof to how AI systems are secured and governed.
Key quote from the press release:
“AI has created a new trust challenge,” said. “Organizations are relying on agents, models, and content they can’t always verify. At DigiCert, our purpose is to give people confidence in the security, privacy, and authenticity of their digital interactions. With our AI Trust solution, we help organizations confirm what’s real, secure, and approved so AI can be used with confidence.” — Amit Sinha, CEO, DigiCert
Auvik Launches AI Agents for IT Operations Grounded in Real-time Network Data
Powered by Auvik Aurora, Auvik AI delivers context-aware troubleshooting, intelligent alert prioritization, and proactive lifecycle management out of the box.
Key benefits from the press release:
- Pre-empt issues by knowing which devices to patch or replace before they cause an outage.
- Find problems faster by accessing AI-powered insights, eliminating the need to scramble when users call in for assistance.
- Resolve tickets more efficiently by leveraging context-based recommendations and command assistance for the specific device.
Cork Cyber Arrives at Kaseya Connect 2026 with the Financial Layer that Turns MSP Security Posture into Margin
With capital-backed protection, Cork’s platform complements Kaseya’s consolidation thesis to expand MSP margins without adding another vendor line item.
Key quote from the press release:
“Kaseya has made 2026 the year of partner efficiency and margin expansion. My target is a concrete $50,000 a month, per partner, in recovered margin. Agentless telemetry, insurable security posture, claims that actually pay. When Kaseya consolidates the stack, Cork Cyber monetizes the posture that stack creates. That’s how partners stop shrinking and start compounding.” — Dan Candee, CEO, Cork Cyber
10ZiG and Nerdio Expand Partnership to Lower TCO and Simplify AVD and Windows 365
The expanded collaboration strengthens integrated support for Azure Virtual Desktop and Windows 365 deployments.
Key benefits from the press release:
- Cloud Cost Optimization: Nerdio’s automation and autoscaling capabilities help organizations optimize Azure resources, control compute and storage costs, and streamline management.
- Endpoint Lifecycle Extension: 10ZiG Thin Clients, Zero Clients, and 10ZiG RepurpOS enable organizations to reduce reliance on traditional PCs. This also extends the life of existing devices and supports secure, purpose-built endpoints.
- Simplified Management: Combined capabilities help IT teams reduce manual effort, improve visibility, and streamline management across infrastructure and endpoints.
- Improved Economics for AVD and Windows 365: By addressing costs at multiple layers of the stack, organizations can improve ROI while delivering secure, high-performance digital workspaces.
Keeper Security Launches Agent Kit to Secure AI-driven Developer Workflows
New integration enables AI coding agents to securely retrieve secrets and manage infrastructure without exposing credentials in chat history or source control.
Key capabilities from the press release:
- Secure Secret Retrieval: Agents use the keeper-secrets skill to inject credentials into local runtimes. This way, the raw secret never appears in the chat UI.
- Automated Vault Administration: Through the keeper-admin skill, agents manage users, teams, and audit resources via Keeper Commander.
- Streamlined Configuration: The keeper-setup skill automates the configuration of Keeper’s security tools. This establishes a secure environment for new projects from the first command.
More News from Keeper Security
JumpCloud Launches Agentic IAM to Govern the AI Lifecycle
The new service offering unifies human, non-human, and agentic governance.
Key quote from the press release:
“By extending Zero Trust governance to the point of AI execution, we eliminate the dangerous attribution gap. We aren’t just providing a report on security events; we are providing the automated guardrails and security muscle memory necessary to manage the entire agentic lifecycle. This ensures that AI moves from a hidden shadow risk to a secure competitive advantage, accelerating AI adoption by providing complete visibility into the data path.” — Joel Rennich, senior vice president, product management, JumpCloud
From Vision to Reality: Intelligence in Action with Cisco IQ
Cisco IQ for the SaaS deployment mode is now generally available, unifying AI‑powered service delivery for Cisco Services.
Key quote from the Cisco blog post:
“We’ve deployed an extensible intelligence engine, and this launch sets the stage for an aggressive roadmap. In the coming months, you will see us expand the capabilities of Cisco IQ. … With every release, the intelligence of this platform will compound, acting as an ever-growing force multiplier for your teams.” — Bhaskar Jayakrishnan, senior vice president of engineering, Cisco Customer Experience
Proofpoint Research Reveals Half of Global Organizations Experienced AI Incidents Despite Having AI Security Controls in Place
Inaugural global study finds most surveyed were not fully confident their AI security controls would detect compromised AI.
Key findings from the press release:
- 87% of organizations have deployed assistants beyond pilot stage and three-quarters are advancing autonomous agents. But more than half described security as catching up, inconsistent or reactive.
- 42% reported experiencing a suspicious or confirmed AI-related incident, indicating that exposure is already present in live environments.
- While email was the most common threat vector at 63%, exposure now extends across third-party SaaS and cloud applications (47%), social and messaging platforms (41%), and AI assistants or agents (36%).
- Among organizations that experienced an AI-related incident, exposure increased across every channel, including 67% in email and 53% involving AI systems.
➡️ Access the full Proofpoint 2026 AI and Human Risk Landscape report.
AvePoint Doubles Down on Agentic AI and Multicloud Resilience Across the Confidence Platform
New capabilities help organizations govern AI agents, recover critical business operations first, and automate cloud governance at scale.
Key innovations from the press release:
- Rapid Recovery System: A new orchestration framework that helps organizations move beyond traditional backup to structured, prioritized business recovery. Powered by Express Recovery, the system enables high‑speed restoration of prioritized Microsoft 365 workloads concurrently with critical identities and infrastructure, thus restoring MVC first.
- Active Governance and Security for AI Agents: AvePoint’s AI agent governance now delivers deeper insight into agent access to sensitive files and knowledge sources, including where data lacks proper security labeling. Enhanced Role-based Access Controls specific to AI agents empower organizational security at scale.
- Scalable Multitenant IT Operations and Governance for Partners: Cross tenant license visibility and automation provide MSPs with a consolidated view of usage across all Microsoft tenants. This supports optimization, automated management, and proactive renewal conversations. Workspace Management enables data owners to remediate security risks such as oversharing, outdated access, and misconfigurations directly within Microsoft 365 through guided workflows.
CloudCapsule Launches Manage, Introducing a New Operating Model for MSP Security
New action layer transforms Microsoft 365 security from assessment to scalable remediation and provable outcomes.
Highlights from the press release:
- With Manage, CloudCapsule moves beyond assessment into execution, enabling MSPs to identify security gaps as well as fix them at scale and continuously prove outcomes to clients.
- The timing is critical. Cyber insurance claims are being denied at increasing rates due to basic control failures such as missing MFA. Meanwhile, small and mid-sized businesses face significant operational risk following breaches.
- Most security tools focus on alerting after incidents occur. CloudCapsule takes a fundamentally different approach by enabling MSPs to operate left of boom, addressing risk before it turns into an incident.
More: CloudCapsule announces Manage at Kaseya Connect. See the LinkedIn post.
ThreatDown Researchers Discover GachiLoader Adopts AI Skill Lure
AI skills are among this threat actor’s newest and most dangerous lures.
Key quote from the ThreatDown blog post:
“The skill itself contains no malicious code at all. Instead, it is a pure social engineering vehicle: A convincingly packaged OpenClaw skill whose only purpose is to trick the user into downloading and running a Windows binary. That binary turns out to be the latest iteration of GachiLoader.” — Lorenzo Corazzi, malware research engineer, ThreatDown
Sublime Security Launches Channel Partner Program to Redefine Email Security
The company is now 100% channel-led under leadership of Vice President of Worldwide Partners & Alliances Timm Hoyt.
Key partner program elements from the press release:
- A Partner-first GTM Motion: Sublime is committing to partner-led opportunities and aligning its sales organization to support, not compete with, partners.
- Expanded Partner Program with Predictable Margins: Prioritizing healthy recurring margins, deal protection, and performance incentives designed to drive partner profitability.
- Dedicated Partner and Alliances Leadership and Resources: Investment in partner sales managers, system engineers, strategic alliances, marketing, and enablement teams focused exclusively on partner success.
- Enhanced Technical Enablement and Training: Enablement resources include accreditation programs, hands-on technical training, sales playbooks, and joint marketing resources to accelerate partner ramp time.
- Comarketing and Demand Generation Support: Sublime provides high-impact co-marketing programs, joint campaigns, and content support to help partners drive quality pipeline in a crowded cybersecurity market.
Images: Creative Mahdi — stock.adobe.com, Jonathan Browning/ChannelPro, Pax8, Lookout, Auvik via Businesswire, 10ZiG, Cisco
