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This week, Erick and Rich discuss partnering with Zoom, the dangers of excessive teamwork in your company (yes, that IS possible), and what the heck that big purple thing McDonalds calls Grimace really is.

Articles referenced in this episode:
Listen to the 5 Minute Roundup podcast!
We share the secrets to pricing and packaging cybersecurity services to enable long-term MSSP growth.
From product rollouts to partner enablement, the conference underscored a growing push to operationalize AI across MSP businesses.
At Pax8’s Beyond 2026 conference, executives said new tools, services and training programs can help partners monetize agentic AI. But they need to move fast, before competitors seize the opportunity.
Create a referral program that works for your MSP. This guide offers tips on structuring, launching, and sustaining a program.
Stay ahead of your competition with these insights on strategies, industry trends, and channel news. Want to go deeper? Click to “take a bigger byte.”
Anthropic has released Claude Fable 5, its most capable generally available AI model yet and the first public taste of Mythos.
Autotask PSA helps IT teams centralize day-to-day operations in a cloud-based platform built for visibility and efficiency.
ScalePad CEO Chris Day shares tips on how you can create a winning AI strategy for your own business.
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.
Download this guide to gain a practical framework for evaluating AI opportunities and reducing operational bottlenecks.

