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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

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333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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January 15, 2020 |

Liongard Adds Integration with Auvik

Officially announced during Auvik’s Frankly MSP Live partner conference, the new functionality lets Liongard partners import detailed information about routers, switches, and other network devices into their consolidated documentation data repository.

Documentation vendor Liongard has rolled out its first integration with Auvik’s network management platform.

Drawing on Auvik’s API, Liongard’s latest integration lets partners import detailed information about routers, switches, and other network devices into their consolidated documentation data repository. From there users can create customized views of each product’s configuration, current availability, warranty expiration date, and more. That’s information channel pros need but couldn’t previously see in Liongard’s Roar solution.

“This was highly requested from our partners,” said Michelle Sawa, the company’s director of product research, in a conversation with ChannelPro at Auvik’s Frankly MSP Live partner event in Santa Barbara, Calif.

Users can also set alerts for data from Auvik, Sawa notes, to get real-time notification of when network devices are added or removed, IP addresses change, and other events. “Then they can get these tickets using our email integration or push it over to ConnectWise [Manage] or Autotask [PSA], depending on what system they’re using,” she adds.

Roar also helps MSPs export network data from Auvik to other solutions for reporting purposes, Sawa continues. “Once it’s in Roar, they can then push that information over to IT Glue, to ConnectWise,” or to BrightGauge.

Roar is an automated documentation platform designed to consolidate information from a wide range of third-party solutions. IT Glue, the documentation solution from Kaseya, BrightGauge, the reporting solution from Continuum (which is now part of ConnectWise), and Datto’s Autotask PSA solution are all among the system already integrated with.†

Previously introduced links have long provided visibility into data about products from Fortinet, Microsoft, Sophos, StorageCraft, Veeam, VMware, and many other companies. Auvik is the first integration partner to provide information about devices like access points and firewalls, however.

“They have really rich network documentation,” Sawa says. Adding it to Roar’s database, she continues, is the latest advance in Liongard’s effort to turn the system into “the source of truth” for MSPs.

“It’s hard to have that complete picture of everything going on, and you can’t really get that complete picture from any one system,” Sawa notes. “This is like a step closer.”

Whether or not additional integrations with network-related systems, such as IT Glue’s Network Glue solution, arrive in the future depend on how many requests Liongard gets for that functionality.

“We’re just trying to really let our partner feedback help guide what’s valuable to them,” Sawa says.

Liongard, ConnectWise, Datto, and Kaseya’s ID Agent unit are among the sponsors for Frankly MSP Live, despite the fact that some of them could conceivably be competitors someday.


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