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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News

March 8, 2016 |

Continuum’s Help Desk Hits Milestone of Supporting 50,000 Users

MSPs outsource IT service and support to the company’s Help Desk to free up in-house techs and increase customer service to end users.

IT management platform company Continuum has announced that its white-labeled Help Desk, housed in Cranberry Township, Penn., now supports over 50,000 users for the small and medium sized business clients of the company’s MSP partners. The U.S.-based contact center provides direct end-user support for a variety of desktop-related issues, offering customer service and support without exhausting MSP partners’ in-house techs, draining resources or money.

“Continuum’s Help Desk has been increasingly providing comprehensive, high-quality, around the clock support to our partners’ end user customers without the high labor costs and uncertain staffing requirements that plague many traditional MSPs,” says Jacque Rowden, senior director, Help Desk at Continuum. “Our partners understand that they don’t lose the personal relationship by outsourcing this function – their relationships only improve with their customers as their outreach is now proactive. Continuum techs are simply an extension of their business, and we are helping them to improve operations, increase profitability and grow their business.”

The Help Desk works in conjunction with the company’s 24x7x365 Network Operations Center (NOC) with more than 600 technicians. Help Desk technicians hold a number of certifications with Microsoft, Apple, Lexmark, HDI, CompTIA, ITIL, Six Sigma, Knowledge Centered Support (KCS), Right Answers, and more. Continuum is HIPPA-compliant and the Help Desk offers a streamlined, HIPAA-compliant authentication model for security-related requests.

For more information on Continuum’s Help Desk, visit: http://www.continuum.net/solutions/rmm-software/it-help-desk.


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