Datto, a provider of comprehensive data backup, recovery, and business continuity solutions, has expanded its customer support options to offer free technical support to partners and end customers of all its products 24 hours a day, 7 days a week, 365 days a year. The customer service enhancement covers all of Datto’s products, including the Datto Backupify solutions acquired in late 2014, and is extended to IT professional end users of its products. With the new policy, end customers who have issues outside their partners’ business hours can now rely on Datto as the next line of support.
†”Our goal is to deliver world-class customer service,” says Sue Melfi, vice president, technical support at Datto. “We stand behind our products, and are committed to being there for anyone who needs help at any time, supplementing their primary relationships with their MSPs to be sure their experience with Datto is always positive.”
†”Datto’s in-house customer support is a huge advantage for our partners looking to better service their customers,” says Austin McChord, CEO, Datto. “When the time comes to troubleshoot a backup issue or export critical data, companies need to rely on a proven and trusted customer support team like Datto’s.”