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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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April 9, 2013 |

Ingram Micro’s IM Link Facilitates Lifecycle Services Collaboration

The online platform replaces Ingram Micro Services Network (IMSN) and IM Onsite and is open to all channel partners in the U.S. and Canada.

Distributor Ingram Micro Inc. aims to make it easier for channel partners to collaborate and insource technology lifecycle services from a select community of IT service providers. The distributor is doing this via the new IM Link online resource.

IM Link replaces the Ingram Micro Services Network (IMSN) and IM Onsite platform and is open to all Ingram Micro channel partners in the U.S. and Canada. There are no membership dues, transaction fees, or monthly services charges to use IM Link.

Available now, IM Link operates under a non-competitive service delivery framework comprising four distinct categories: planning, implementation, management, and support. Within these categories are a wide and growing variety of professional services, including software application and development, integration and data migration services, assessment services, and remote service delivery—not to mention traditional break/fix and installation services.

Branded Services through IM Link

The IT service providers contracted for IM Link have been selected by Ingram Micro. Each service provider has signed a non-compete and confidentiality agreement and will deliver services and support under the brand name of the IM Link customer requesting the service.

Ingram Micro channel partners are encouraged to create a free account and use the online service delivery platform as a means of insourcing industry expertise, business services, and technical talent. IM Link can also be used by Ingram Micro channel partners to fulfill specific projects, deploy regional or national rolls outs, and facilitate ongoing service agreements.

“IM Link is IMSN on steroids,” says Jason Bystrak, Ingram’s director of sales, services division. It’s not only bigger, it’s simply better and offers the professional services and advanced services expertise channel partners need to grow their businesses.”

Additional details about IM Link and Ingram Micro’s growing portfolio of professional services can be found at

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