SysAid Intros New iPhone Helpdesk Application
The app, named SysAid IT Mobile, was developed to enable IT managers to “monitor and control their helpdesk while away from their actual desk.”
Helpdesk and CSS software solutions developer SysAid Technologies has launched its new iPhone helpdesk application, SysAid IT Mobile. The application is aimed at enabling IT professionals to manage helpdesk services on the go.
The application, according to SysAid, enables complete control over service requests (including viewing, updating, filtering, and customizing requests) all in a specially designed interface for the iPhone.
According to the company’s founder and CEO Israel Lifshitz, the app provides mobility to MSPs and channel pros. “By enabling IT managers to monitor and control their Helpdesk while away from their actual desk without compromising the level of service,” Lifshitz says, “we are allowing IT managers to maximize their performance capabilities and increase their productivity.”
The SysAid mobile application is free of charge and compatible with all releases of SysAid IT, software designed to help automate IT processes.
SysAid IT’s suite of modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices.
The free SysAid IT Mobile application is available for the iPhone, iPod Touch, and iPad under the name “SysAid Helpdesk App” and can be downloaded on iTunes.
SysAid plans to introduce applications for Blackberry and Android by the end of 2010.