LabTech 2010 Is Released
The latest version of the remote monitoring and management automation software adds mobility and service features for MSPs.
Remote monitoring and management automation software developer LabTech Software has released LabTech 2010.
The new version of the company’s flagship product includes new capabilities as well as improvements to existing features. It is available via a free trial download.
Among the new additions to the application are wizards that walk MSPs and administrators through server installations and group setups. Other changes include UI enhancements, updated tree-style menus, and new templates for common functions and processes.
LabTech CEO Matt Nachtrab says the new version of LabTech “reduces the learning curve for deploying extensive automation features.”
“These new features make it far more refined from an operational perspective and feedback from our early adopter community has been excellent,” Nachtrab adds.
New communication features include the ability to create a service ticket from a chat session and a new messaging system that improves interaction with end users (including a Google Earth-enabled network map that displays the location of end users).
Other features and improvements include:
- Mobility–LabTech servers can now be accessed over an HTTP connection.
- Faster Deployment–Agent installation and other deployment options have been added to improve rollout.
- Improved Visibility–New Data Views enable quicker triage and resolution of issues across a client base.
- Smart Privacy–Privacy options have been added for the end-user that improve MSPs’ ability to support the financial and healthcare industries.
- Invoice Upgrades–New scripts enable MSPs to demonstrate the value of managed services on customer invoices. For example, time entries can appear on invoices and PSA reports to demonstrate the total time and value.†
To find out more about LabTech 2010, sign up for an educational webinar.
