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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News & Articles

January 21, 2010 |

SmartSource Launches TecDirect

“Self-service Web site” enables IT solution providers to route service requests to field technicians across the country.

SmartSource Launches TecDirectSmart Source Inc. says solution providers can access the TecDirect database for free and route work orders to field-service technicians at no cost.

“The Web site name, TecDirect, represents our approach of allowing solution providers to work ‘direct-with-the-tech’,” says SmartSource president Joe Iovinelli. “The service saves our clients time and money while increasing margins by eli

minating sub-contract relationships.” He continues, “[The Web site] is ideal when solution providers have projects that require e

xtra technical resources beyond the bandwidth of their full-time staff. Solution providers can also choose any or all of the services in an √†-la-carte fashion for each individual project.”

The TecDirect site currently includes 8,000 technical professionals and is available to solution providers, OEMs, system builders, hardware VARS, computer service companies, and independent IT firms. Solutions providers can access professionals with specific skill sets including PC repair, printer repair, equipment installation, troubleshooting, networking, wireless, cabling, and POS system support.

Iovinelli also points out that TecDirect sports the ability to recruit outside of its network to find technical resources that are not currently part of its site.


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