IT and Business Insights for SMB Solution Providers

Best Practices

Video
May 10th, 2018 | Rich Freeman
Another week, another Kaseya story for Erick and Rich to ponder before discussing the power of "question-based selling" techniques and new research that suggests the kind of web browser and smartphone you use could someday be more important than your FICO score in determining whether you get that loan you want. - read more
 
Video
May 4th, 2018 | ChannelPro
It’s the pirate edition of the 5 Minute Roundup! Though Rich is stowed away in a hotel conference room he’s not authorized to use (and stuck with bad Wi-Fi that leaves his video and audio out of sync), he and Erick still manage to discuss the Kaseya-Unitrends merger, how and why to ask for referrals instead of waiting for them, and a troubling phenomenon known as “Snapchat dysmorphia.” - read more
 
Video
May 1st, 2018 | ChannelPro
This week, Erick and Rich discuss the already huge business value of artificial intelligence, AI's future meaning for the channel, the importance of tracking how many POTENTIALLY billable technician hours you're ACTUALLY billing, and the somewhat frightening prospect of an Amazon Alexa robot that can follow you into the bathroom. - read more
 
Video
April 23rd, 2018 | ChannelPro
Seated side-by-side for the first time in weeks, Erick and Rich discuss how artificial intelligence is making security solutions more effective, why MSPs need to put a little marketing muscle into their employee recruitment efforts, and what Americans will spend this year on cannabis for their 4/20 celebrations. - read more
 
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April 20th, 2018 | ChannelPro Weekly
Kids today. No manners! Sadly, the same often goes for channel pros too, as you’ll discover in the live interview Matt and Rich conduct with MSP and “personal branding” expert Lisa Shorr, who explains why the way you dress, act, and talk is a vital part of building a successful business. - read more
 
Video
April 16th, 2018 | ChannelPro
Join Erick and Rich as they rap about the subscription-purchasing options D&H is giving hardware buyers, the multiple options MSPs should include in their sales proposals, and the fleeting opportunity you briefly had to write songs like David Bowie. - read more
 
Video
April 9th, 2018 | Rich Freeman
Five billion bits of proof that Microsoft is all-in on IoT, advice on dealing with project scope creep, and the best of the tech industry’s April Fools’ Day gags are all part of Erick and Rich's agenda on this week’s ChannelPro 5 Minute Roundup. - read more
 
Video
April 2nd, 2018 | ChannelPro
Or should we call it the 16-minute roundup? Erick and Rich were so excited to discuss SonicWall's MSSP partner program, the best ways to inquire about customer budgets, and Microsoft's devotion to the Oxford comma that they lost track of the time this week! - read more
 
Video
March 23rd, 2018 | ChannelPro
Rich and Erick rap about Kaseya's big alliance with IT Glue, taking advantage of market development funding (hint: there's a lot more of it out there than you probably realize), and Jeff Bezos's continuing struggle to spend his fabulous riches. - read more
 
Video
March 19th, 2018 | Rich Freeman
In one quick minute, managed services guru Manuel Palachuk defines the 10 ways MSPs add value, and explains why familiarizing yourself with them is the key to growing your business. - read more
 

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