Erick and Rich discuss a forthcoming alerts management solution from Gradient MSP, why every MSP should build an organizational accountability chart, and a 38-year-old man in Japan paid $71 a booking to do nothing in particular.

Due to ship within weeks, the second major addition to the vendor’s portfolio of process optimization solutions for MSPs will collect notifications from security, VoIP, and other vendors and then feed them back out as tickets to the user’s PSA solution.

Until now, most digital signage displays have been glorified TVs, but more businesses are recognizing the benefits of incorporating live video content.

The cost of public cloud coupled with more flexible and efficient server technology has some enterprises moving back to on-prem; SMBs may want to follow suit for some workloads.

This sponsored Partner Program Profile explains how, with Eaton’s “secure-by-design” approach, partners can better protect their SMB customers from business disruption due to loss of power or cyberattack.

A boatload of goodies from VMware, new desktop processors from AMD, a new CRO for Barracuda, and a penguin with shoes (seriously, and they could save his life) are among the many stories we left the beach early to bring your way.

If you’ve heard it once, you’ve heard it a thousand times: Billing customers is exactly like a 3D puzzle involving wooden blocks.

Erick and Rich discuss the strategic significance of ConnectWise getting into payments processing, the importance of factoring truly complete service delivery costs into your rates, and a Florida alligator rudely evicted from what was supposed to be its home.

Called Flex Policies, the new feature lets technicians apply policies to all existing and new Apple endpoints meeting pre-defined criteria without manual effort.

The new functionality gathers threat information in near real time directly from Microsoft via API-level connections, displays it in Augmentt Secure’s interface, and can then forward it based on customized rules to technicians and PSA solutions.