Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.

Inclusive leaders diligently identify potential biases, work to overcome them, and solicit a diverse range of perspectives.

You can’t protect what you don’t know is there, which is why locating, categorizing, and prioritizing data is critical for an effective cybersecurity strategy.

Follow these three tips to keep your MSP business, and your customers, revved up for success.

Creating a vision statement for your MSP business helps to align all decision making around what you are trying to achieve.

Responsive Technology Partners adopted a strategy of organic growth and acquisition to transform its roller-coaster performance to a rocket-ship trajectory.

Erick and Rich discuss how to spot and avoid burnout, why managing expectations is the key to eliminating costly surprises during customer onboarding, and a pesky woodpecker who deposited 700 lbs. of acorns inside a California homeowner’s walls.

At a time of exceptionally low IT unemployment, providing comprehensive yet affordable healthcare benefits is more important than ever.

Erick and Rich discuss why ConnectWise’s new ChatGPT-based automation technology is important, the right and wrong ways to think about MSP valuations, and a 6-year-old who ordered $1,000 of food on Grubhub from his dad’s phone.

Channel pros need to recognize the signs of burnout for themselves and their employees, and then take proactive steps to reduce the causes.