What the real-world exploits of a recently indicted cybercriminal can teach everyone about effective security.

Managed Services Providers (MSPs) are hyper focused on generating new sources of revenue to generate badly needed cash to survive the current economic correction. In part one of this series on Third-Party Maintenance (TPM), we painted the picture for MSPs to engage in a pandemic pivot and protect their business model “”portfolio”” by actively promoting TPM services and solutions (and there was also a need to protect your customer’s technology assets/portfolio by extending the useful life of technology assets in a recession).

Listen in as Erick and Rich ponder Lenovo’s Microsoft 365 managed service, holding sales meetings online, and a new service that lets you uncork the giant scream of coronavirus frustration you’ve been bottling up in an Icelandic canyon.

Sharing knowledge, information, and business opportunities through peer relationships has become more important than ever during the COVID-19 pandemic and resultant economic downturn.

Through concerted marketing, standardization and automation, and an aggressive growth strategy, Iconic IT is well positioned for the future.

MSPs stand to gain a lot by migrating clients to superior technology, and by following these steps they can avoid a lot of the pain involved too.

Erick and Rich discuss HP’s ambitious new partner program, how to handle employees uncomfortable with your pandemic-era policies on site visits, and a pub in the U.K. that’s found a shockingly effective way to enforce distancing rules.

With MSPs in the crosshairs of cybercriminals, it’s more critical than ever to adopt best practices to protect yourself. Here are some tips to batten down the hatches.

With the second half of 2020 coming into focus, we need to have a talk about your Managed Services Provider (MSP) business model. The original “”Payroll Protection Program”” funds that many MSPs received in the second quarter of 2020 are starting to run out and it’s time to talk about what’s next.

I’m suggesting we think about a well-established revenue generating opportunity known as Third Party Maintenance (TPM). TPM is on-going hardware support for technology equipment that acts as both an alternative and enhancement to Original Equipment Manufacturer (OEM) support.

No business strategy lasts forever, but if you follow this formula you can build a perpetually valuable business.