Erick and Rich discuss IT Glue going big on virtual CIO services by acquiring TruMethods, share a book tip every leader should read, and marvel at the guy who wants to exchange fees he paid in cryptocurrency last year for far less valuable dollars.

With an expanded schedule of cities, ChannelPro launched its 2021 tour to help MSPs, IT consultants, VARs, and integrators successfully position themselves for the future.

Called “shared inboxes,” the new feature lets multiple users exchange texts with customers on behalf of their employer using a company phone number, instead of individual lines.

MSPs struggling to grow their businesses share some common hurdles. Here are some answers to gaining operational maturity.

The new features, which join others unveiled today during the documentation vendor’s GlueX partner conference, are evidence of IT Glue’s continued investment in innovation, according to General Manager and CTO Nadir Merchant (pictured).

Successful IT business owners will use the changes and trends in 2020 and beyond to create a plan for future growth.

Integrating IT Glue’s documentation software with myITprocess, a TruMethods solution for providers of virtual CIO services, will make running a vCIO practice easier and more profitable for MSPs, according to TruMethods President Gary Pica (pictured).

Kaspersky has launched the new edition of its industrial network visibility and security platform, Kaspersky Industrial CyberSecurity for Networks. In addition to operational technology (OT) traffic monitoring, which reveals unauthorized activity, Kaspersky Industrial CyberSecurity for Networks now flags vulnerabilities in equipment and gives recommendations for their mitigation.

Growing even faster during the pandemic than before it, the cloud business apps leader desperately needs to attract more members to its partner program and more trained professionals to its partners, according to channel chief Tyler Prince (pictured).

Hungry for IT insights? Good, because Matt, Rich, and guest host Ro Kolakowski, founder of 6th Street Consulting, have a heaping helping for you on this episode, spanning from D&H’s new esports and gaming business unit to Intel’s outlook on the year ahead, BitTitan’s emerging “data synchronization as a service” plans, and the characteristics that make great MSPs great, according to Service Leadership’s Paul Dippell.