Intermedia, a leading cloud communications and collaboration solutions provider to businesses and the partners that serve them, today announced that Navisite, a managed cloud service provider that accelerates IT transformation for thousands of global brands, has transitioned its over 70,000 small business users of Microsoft 365 to Intermedia. As of July 1, 2020, business customers who had previously been receiving their Microsoft 365 services directly from Navisite are now receiving those same services from Intermedia.
For over 25 years, Intermedia has built a reputation for developing and delivering the highly available and secure cloud products and services that enable companies to connect better, and backing these products with award-winning customer care. As is the case with all Intermedia customers, the customers who have transitioned from Navisite will enjoy:
- J.D. Power-certified 24/7 technical support (for four years running): a first among cloud communications companies;
- One intuitive pane of glass to manage the services: Intermedia's HostPilot® control panel allows administrators to easily provision and manage user accounts, services, and devices all through one intuitive and secure web-based portal; and
- Access to a full portfolio of complementary, easy-to-integrate and manage cloud communications and business productivity applications, including: the all-in-one unified communications as a service (UCaaS) platform Intermedia Unite®, the contact center as a service (CCaaS) solution Intermedia Contact Center, AnyMeeting® web and video conferencing, SecuriSync® file sharing and backup, email archiving and encryption, and much more.
A series of strategic acquisitions over the past year have furthered Navisite's position as a leading provider of application services, platform services, managed infrastructure, data analytics, and database as a service (DaaS) solutions that help companies accelerate their IT transformation.
"As we move our focus to other areas of public cloud, application, and data management support, we wanted to make sure that we selected a partner who would deliver an uninterrupted and great experience for these Microsoft 365 customers," said Mark Clayman, Navisite CEO. "Intermedia has long been known as a company that places a premium on service reliability, security, and ease of use within the cloud space. This, combined with their commitment to delivering a powerful control panel, additional applications to enhance Microsoft 365 and a worry-free customer experience, made Intermedia the ideal choice to take care of our over 70,000 Microsoft 365 business users moving forward."
David Smith, Vice President, US Partner Development, Microsoft said, "Intermedia has been a trusted Microsoft partner since 1999, and we support their innovative approach to producing highly-available, secure, and proprietary applications that integrate with Microsoft 365. Through this transition, Navisite's Microsoft 365 customers will receive the same great service and products from Intermedia."
Said Jim Lundy, CEO and Lead Analyst of Aragon Research, a leading independent research and advisory firm, "Navisite has made a solid choice in selecting Intermedia as a strategic partner. Not only is Intermedia known for superior customer support, but this relationship will provide these new customers with access to the types of communications solutions that are now more critical than ever." Mr. Lundy explained, "The need to remain flexible with where you work and how you communicate will increase in importance for the foreseeable future. Intermedia's portfolio affords these new customers the ability to easily integrate the tech communications solutions that keep businesses connected from wherever, whenever."
"We are very excited to welcome Navisite's Microsoft 365 business customers to the Intermedia family," said Michael Gold, Intermedia CEO. "At Intermedia, we hold true to the philosophy that we must earn our customers' business every single day, and we look forward to demonstrating that level of commitment to these new customers. From our J.D. Power-certified support, to our strong, long-standing relationship with Microsoft, to providing easy access to a broad yet tightly integrated portfolio of the communications solutions that help businesses connect at any time, from anywhere, we looking forward to taking great care of our new customers."
About Intermedia Cloud Communications
Intermedia is the cloud communications company that helps over 125,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from anywhere, at any time. We eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and four-years running J.D. Power-certified 24/7 technical support, Intermedia's 1,300 team members are committed to providing enterprise-grade products to businesses of all sizes with a simple, Worry-Free Experience™.
As a partner-first company, we go to work for over 6,600 channel partners by providing them with everything they need to grow their margins and revenue through our private-label reseller and agent programs. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with 80+ million installed business phone users worldwide.
For more information about Intermedia, visit www.intermedia.net.
Navisite is a modern managed cloud service provider that accelerates IT transformation for thousands of growing and established global brands. Through our deep technical knowledge and strategic relationships with the world's leading cloud providers, proven delivery methodologies, platform-agnostic approach and worldwide network of highly specialized experts, we provide the capabilities and practical guidance customers need to successfully embrace IT change and move their businesses forward. Let us partner with you to navigate the now—learn more at navisite.com.
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J.D. Power 2019 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.
Intermedia Unite, HostPilot, AnyMeeting, SecuriSync and Worry-Free Experience are trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. Other product or service marks mentioned are the trademarks of their respective owners.