News & Articles - Page 164

By bringing together UCaaS and CCaaS, Intermedia aims to offer businesses a more reliable, comprehensive customer engagement solution while giving channel pros a new revenue opportunity to pursue.

Recently rebranded MSP360 and SKOUT CYBERSECURITY, respectively, both vendors are in the early stages of major campaigns to attract MSP partners.

The two relative newcomers to a market filled with name-brand vendors are both refining their onboarding and support processes before going after a bigger share of burgeoning demand for MSP business management software.

Moderated by veteran channel pro MJ Shoer, the new ASCII Insider service is designed to offer ASCII Group members a private, non-competitive, and affordable venue for exchanging advice and best practices.

The free solution provides end-to-end support for automated demand generation campaigns, MDF activities, and more. It will also play a contributing role in forthcoming plans to funnel leads generated by Axcient itself to the vendor’s most engaged partners.

Available free of charge, the forthcoming cloud-based solution lets MSPs administer an entire fleet of storage units from the vendor’s TeraStation product family through a single console for the first time.

The new rules, which come in response to increased demand for cloud security expertise, pay resellers in the highest level of Barracuda’s partner program 10 to 30% more margin but require them to clear higher revenue and certification bars in return.

The two-day event offered sessions on growing an MSP business, transitioning to managed security services, and increasing monthly recurring revenue opportunities.

Managed security is a big opportunity that imposes big responsibilities, according to multiple speakers at the latest SMB TechFest conference.

The new addition to the vendor’s Unite UCaaS platform, which is provided at no extra cost, aims to deliver enhanced security and minimize annoying interruptions by automatically identifying potentially fraudulent calls.