Topic: Managed Services - Page 83

The JumpCloud Multi-Tenant Portal, which is included in a new version of the vendor’s core platform specifically tailored to MSP workflows, is available now. JumpCloud Password Manager is available as well through an early access program.

The Australian startup aims to improve service desk operational efficiency through AI-based process optimization.

Erick and Rich discuss a forthcoming alerts management solution from Gradient MSP, why every MSP should build an organizational accountability chart, and a 38-year-old man in Japan paid $71 a booking to do nothing in particular.

Due to ship within weeks, the second major addition to the vendor’s portfolio of process optimization solutions for MSPs will collect notifications from security, VoIP, and other vendors and then feed them back out as tickets to the user’s PSA solution.

If you’ve heard it once, you’ve heard it a thousand times: Billing customers is exactly like a 3D puzzle involving wooden blocks.

Erick and Rich discuss the strategic significance of ConnectWise getting into payments processing, the importance of factoring truly complete service delivery costs into your rates, and a Florida alligator rudely evicted from what was supposed to be its home.

Called Flex Policies, the new feature lets technicians apply policies to all existing and new Apple endpoints meeting pre-defined criteria without manual effort.

The new functionality gathers threat information in near real time directly from Microsoft via API-level connections, displays it in Augmentt Secure’s interface, and can then forward it based on customized rules to technicians and PSA solutions.

MSPs can help clients meet today’s work-from-anywhere requirements with a security-driven networking strategy.

Coming to you from the HP Amplify Executive Forum, or maybe the great beyond given how ghost-like he looks, Rich talks with Matt and returning guest host Mile Bloomfield of Tekie Geek about HP’s new ink subscription service for SMBs, partner program updates, and hardware for hybrid workers.