Topic: Managed Services - Page 162

The new feature, which can automatically open support tickets in the vendor’s PSA system, gives end users an alternative to email and phone calls for interacting with help desks about technical issues.

Expected to officially go into production late next month, version 18.1 of the vendor’s flagship PSA product employs a clean, web-friendly look and feel designed to make working in the system dramatically easier for technicians and service managers.

Equipped with deep learning technology that enables it to block never-before-seen attacks, the system adds an online option to an email security portfolio that had previously relied solely on locally deployed firewalls and appliances.

According to Vice President of Global Channels Kendra Krause (pictured), the security vendor hopes to extend already solid results in all three areas during its 2019 fiscal year.

IT solution providers and technology vendors gathered for two days of networking, education, and training.

The latest edition of the company’s remote monitoring and management solution also includes “closed-loop” alerting functionality and the ability to add custom branding elements to customer-facing web support portals.

The premium edition of the vendor’s Breach Secure Now! product now assigns risk scores that channel pros and business owners can use to target their least security-savvy employees for increased user education.

Called Kaseya One, the new system is designed to boost MSP productivity by providing centralized access to information from the software maker’s RMM, PSA, and other solutions as well as systems from third-party alliance partners.

The network monitoring functionality is provided by directly embedded elements of the company’s Traverse solution. The documentation capabilities come via tightly-integrated software from IT Glue.

The blockbuster deal positions the combined vendors to deliver the same kind of comprehensive MSP solution portfolio arch rival Datto has been offering since late last year.