Topic: Managed Services - Page 133

Equipped with voice and text chat, among other features, the new macOS and iOS versions of MSP360 Remote Assistant give users the ability to conduct support sessions over the web from iPhones, iPads, MacBooks, and other Apple products.

Called My Workspace, the new portal is designed to make selling and supporting SonicWall products easier for providers of managed security services. New monthly pricing aims to make paying for those solutions via recurring revenue easier as well.

The day-long event gathers channel pros and security experts to discuss insights, research, and best security practices for the Internet of Things.

Unlike BDR products, CloudOak’s Plan4Continuity lets MSPs earn recurring revenue from helping clients define and perform all of the steps needed to keep people safe and systems operational after a fire, tornado, or security breach.

Much requested by users, the new feature lets technicians control endpoints and conduct support sessions through the same mobile software they already use to perform other remote management tasks.

Wrapping up its highest attendance year ever, ChannelPro hosted MSPs, IT consultants, VARs, and integrators for a full day of business building and networking.

Both companies see offering Nerdio’s simplified Microsoft cloud services as a means of capitalizing on exploding demand for Microsoft Azure and forthcoming adoption of Windows Virtual Desktop.

Code-named “Flash,” version 2.0 of 1Stream includes new Windows and Mac clients that condense formerly multi-step processes and a feature that automatically pops multiple windows connected to multiple external applications when users answer a call.

Updates to the documentation system allow users to create tickets in ConnectWise Manage or remote into endpoints via ConnectWise Control without changing interfaces. Enhanced synchronization with Manage and ConnectWise Automate is now available too.

The enhancements to the vendor’s documentation solution arrived last week during ConnectWise IT Nation Connect event alongside automated password rotation functionality and updates to the vendor’s network documentation system.