Managed services innovator Level Platforms is enabling vendors to create customized, embedded workflows and automation with Managed Workplace, the company’s remote monitoring and management platform.
“As the SMB channel continues its transformation to the MSP model, vendor products and solutions that are easily and seamlessly managed will increasingly be the technology that MSPs support, recommend and resell,” says Level Platforms CEO Peter Sandiford CEO. By opening its Managed Workplace platform to third-party products and solutions, Sandiford adds, Level Platforms MSP Partners can now streamline and optimize technical support for their preferred vendors.
Software Development Kit & Service Modules
In tandem with the platform extension, Level Platforms is introducing a Technology Integration Program (TIP) designed to enable vendors to access a software development kit (SDK) with the tools and documentation necessary to build Service Modules.††††
Service Modules, first introduced in 2011 and recently expanded with new features in Managed Workplace 2012 R2, are independent software components that can be installed in Managed Workplace to provide MSPs with multi-site, site-, and device- level views of specific products and services to improve operational visibility, monitoring, automation, and remediation. Mature Service Modules have been in place for over a year for Symantec Backup Exec and Symantec Endpoint Protection (SEP) products.
“Next-generation Service Modules broaden the functionality of Managed Workplace by providing MSPs with a complete and detailed view of the entire end-customer infrastructure coupled with powerful monitoring, automation and alerting capabilities to speed response and remediation times,” says Level Platform CTO Gordon Rielly.
According to Level Platforms, a vendor development team can use the TIP SDK to develop a basic Service Module in less than a month. “Once certified by Level Platforms, the Service Modules will be distributed from within Managed Workplace to the global Level Platforms community,” the company states in a press release submitted to ChannelPro-SMB.
