Sometimes the scariest IT problems aren’t catastrophic server crashes—they’re the tiny things that vanish without a trace. In this episode of IT Nightmares, host Justin Esgar welcomes IT consultant Justin Lewis to recount a haunting help desk call from the dial-up era, where a simple missing mouse pointer turned into a patience-testing tech horror story. In a world before screen sharing, finding that little arrow became a nightmare all its own.
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About Justin Lewis
As an operations, technology, and marketing leader, I’ve spent my career helping organizations grow and operate more efficiently, most recently leading teams in delivering staffing, systems, technology, and marketing solutions to the non-profit association clients of Smith Moore & Associates.
In my role as a consultant at Favarger Consulting, I focused on improving client operations and achieving cost savings. I collaborated with a diverse range of small businesses and non-profits, implementing tailored strategies that addressed their unique challenges. My efforts in rebuilding sales processes ensured alignment with market demands, enhancing overall client satisfaction and operational efficiency.
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About IT Nightmares
On IT Nightmares, host Justin Esgar hears true tales of IT terror from MSPs, sysadmins, and integrators—stories of outages, breaches, and tech disasters that still haunt the people who survived them. Enter if you dare.
