Kaseya Connect Global 2025 kicked off this week at the MGM Grand in Las Vegas, bringing together MSPs, IT leaders, and channel vendors for a packed agenda focused on automation, AI, security, and sustainable business growth.
ChannelPro’s team is here on site to cover the event and report on its pivotal moments for managed services providers.
The Leadership Vision Continues
This year’s event marks the first Kaseya Connect since longtime CEO Fred Voccola transitioned into the role of vice chairman. Despite the top-level transition, the messaging was strong, cohesive, and purposeful.
“We’re going to help you grow revenue, increase profits, and do it with less effort,” shared Kaseya Chief Product Officer Jim Lippie during the event’s Innovation Keynote.
The company’s partner-centric approach has been wildly successful, according to Kaseya Chief Marketing Officer Brendan Reid. “Top-performing Kaseya customers now grow 25%-30% faster than their industry peers.”
A Platform with Purpose
The AI-powered Kaseya 365 platform now supports 5.5 million endpoints managed by thousands of MSPs. It has saved customers more than $1 billion since its launch in 2024. It’s safe to say the “getting-to-know-you” phase of artificial intelligence in the IT channel is officially over.
So, what comes next?
Chief Product Officer Jim Lippie
“We are finally closing the gap between what the platform enables and what techs actually do,” Lippie said. “AI will never replace your team. It will make your team better.”
A major announcement that underscored that was Kaseya 365 Ops, a new automation layer built into the existing Kaseya 365 platform.
Designed to address one of the largest cost areas for MSPs, labor, Kaseya 365 Ops orchestrates PSA, documentation, password rotation, quoting, billing, and more. The tool promises to save MSPs up to 160 hours per month — the equivalent of one full-time tech.
“With 365 Ops, you can run your MSP with fewer techs, with fewer mistakes, and more margin,” Lippie explained. “If you’re still buying all these tools separately, you’re burning time and cash.”
At an introductory price of $119 per tech per month, MSPs will save up to $280 monthly compared to purchasing standalone tools, Kaseya estimates. The automation is powered by Cooper AI, which is included at no extra charge.
Strengthening Security, Reducing Spend
Kaseya also announced a new SIEM platform built specifically for MSPs. It combines RocketCyber and SaaS Alerts telemetry to deliver real-time threat detection across endpoint and cloud environments. Unlike enterprise SIEM solutions, this offering is fully managed and affordably priced at $1 per user for 500 qualifying partners during early release.
“This is a fully managed SIEM, built for MSPs, priced for MSPs,” Lippie said. “It gives smaller MSPs enterprise-style visibility without enterprise headaches.”
Michael Assunto, chief operating officer for the Florida-based MSP ComSys, isn’t using Kaseya SIEM or Ops yet, but said his team is heading in that direction. “Looking at all the Kaseya stats, I’ve started drinking the Kool-Aid a bit. These products are going to help MSPs operate at the highest level and deliver better customer service more profitably. I’m pretty excited about both,” he said.
Chris Collins, the owner and senior technical consultant for New Jersey-based CBC Technovations, said he was impressed by the announcements. “I’ve been a Kaseya partner for seven years, and I’ve used their products since 2011. I’ve seen them grow and improve, and they help us get better at what we do. I thought [the new products] were intriguing enough that I’ve decided to jump in and start using Kaseya 365, as well as Ops and SIEM.”
The Gift of Backup
For MSPs still struggling to standardize backup across clients, Kaseya made another bold move: free Datto hardware. Partners can now receive up to three backup appliances per location with no upfront hardware cost. Lippie framed this decision as both strategic and partner-driven. “For years, Datto has been the best backup solution in the industry. Now, it’s also the best value.”
Returning to the Datto lineup is a 2 TB ALTO model. The ALTO 5 model boasts encrypted storage and no price increase, helping partners up their backup game without reducing margin.
Other backup-related announcements at Kaseya Connect Global included a 10% price reduction on Datto BCDR, along with a new co-terming option, allowing MSPs to align client agreements to end at the same time as client contracts.
“You get the benefits of a term agreement with the flexibility of month-to-month,” said Frank Debenedetto, Kaseya GTM general manager, MSP suite.
Crowd Responds at Kaseya Connect Global
One of the loudest applause lines tied into the partner-first philosophy: phasing out high watermark billing.
Sparks fly as the Innovation Keynote concludes
High watermark billing is a pricing model where an MSP is charged based on the highest usage level reached during a billing period — even if actual usage dips afterward.
The phase out will start with SaaS Protect, Spanning, and Azure Backup — and expand from there over time.
Summing Things Up
Kaseya isn’t just making incremental improvements. It’s redefining how MSPs engage with its all-in-one suite while attacking labor costs head on.
Whether it’s helping partners sharpen their operational efficiency, secure clients, or grow margins, the company envisions a future where MSPs don’t just survive market pressures — they scale past them.
