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Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.

Articles referenced in this episode:
Listen to the 5 Minute Roundup podcast!
ChannelPro’s latest digital publication delivers tactical insights and real-world stories for IT providers.
FlexPoint CEO Victor Lopez makes the case for applying automation and AI to financial workflows to improve MSP performance behind the scenes.
Fox & Crow Group launches Instinct, an AI-powered decision intelligence platform that helps vendors identify mature, high-performing MSP partners.
This blueprint is focused on maturity, rather than fear. It can help MSPs guide clients to a stronger security posture.
Cybersecurity is no longer just an opportunity; it’s the center of gravity for MSP growth.
ChannelPro’s latest digital publication delivers tactical insights and real-world stories for IT providers.
From AI workflows to tighter community collaboration, the company doubling down on growth enablement.
Acronis Cyber Frame headlines this week’s MSP roundup as vendors push deeper into agentic AI, autonomous security operations, and more.
In the Agentic AI era, the real winners will be those who fix their data foundations and deliver meaningful business outcomes.
This guide is designed to help you navigate three of the most important operational strategy decisions MSPs face today. With each comparison, you’ll find expanded insights, real-world pros and cons, and guidance.
Tim Coach of Cynomi explains how MSPs can use the right metrics, clear reporting to demonstrate security value, scale efficiently, and more.
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.

