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Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.

Articles referenced in this episode:
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MSPs must guide their clients toward targeted investment in cyber resilience.
How greater pricing certainty can help channel partners strengthen customer relationships, collaborate more effectively with vendors and build sustainable growth.
Setting goals and measurements is important because, as Amy Babinchak says, “If you don’t know where you’re going, you can’t get there.”
Here’s how MSPs can escape the lifestyle business trap. You can build a thriving company with these five tips.
Dr. Jared Knisley, managing director, managed IT and cybersecurity of Fizen Technology, XDuce, takes on 3 questions MSPs need to know
Industry awards can help turn credibility into stronger sales conversations, measurable pipeline and deeper industry relationships.
IT Nightmares explores Nathaniel Smith’s intellectual property battle and what MSPs can learn about protecting the tools they build.
The real phishing problem isn’t how clever the attacks are getting. It’s that email still starts from a position of trust.
We review Panasonic’s new TOUGHBOOK 34 and G3 rugged PCs, which stand out due to lighter designs, longer battery options, stronger durability and field-ready connectivity.
This guide is designed to help you navigate three of the most important operational strategy decisions MSPs face today. With each comparison, you’ll find expanded insights, real-world pros and cons, and guidance.
ChannelPro’s latest digital publication delivers tactical insights and real-world stories for IT providers.
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.

