In this installment of Peer to Peer: Off the Cuff, we’re talking with Juan Fernandez, vice president of managed IT services for ImageNet Consulting. Juan was featured in the December issue of ChannelPro, and he shared some some thoughts on why he believes customer experience will be the next wave of “as a service.” In this interview, Juan offers three tips about customer experience and why MSPs should be focusing on it for the future. To read Juan’s complete story, go here.
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Video
January 11, 2021 | Colleen Frye
Peer to Peer: Off the Cuff with Juan Fernandez
This race car driver and MSP explains why driving at speed while anticipating your competitors’ moves is like staying ahead of the curve with customer experience as a service.
Related Resources, Video
Artificial Intelligence (AI), Business Strategy, Industry Events, Managed Services, Partner Programs
ConnectWise CEO: ‘The equation for growth is breaking.’ How AI is transforming MSP operations.
June 15, 2026 | Anjali Fluker
As hiring becomes harder and margins tighten, ConnectWise is betting automation — and its Predictive Intelligence strategy — will carry the next phase of service delivery.
Artificial Intelligence (AI), Business Strategy, Managed Services, Partner Programs, Research & Trends, Security
Key channel headlines: Kaseya unveils MSP Success, ConnectWise debuts Predictive Intelligence, Claude Fable 5 goes mainstream and more
June 12, 2026 | Matt Whitlock
Kaseya’s MSP Success, ConnectWise and Anthropic headline this week’s MSP roundup as vendors push deeper into AI-powered services and more.
Experts weigh in: Cybersecurity pricing and packaging strategies for MSSPs
June 12, 2026 | Jonathan Browning
We share the secrets to pricing and packaging cybersecurity services to enable long-term MSSP growth.
Artificial Intelligence (AI), Business Strategy, Industry Events, Managed Services, Partner Programs
Pax8 Beyond 2026 takeaway: The time to shift from agentic AI awareness to action is now
June 12, 2026 | Anjali Fluker
From product rollouts to partner enablement, the conference underscored a growing push to operationalize AI across MSP businesses.
Artificial Intelligence (AI), Business Strategy, Industry Events, Managed Services, Partner Programs
How MSPs can move from AI experimentation to recurring revenue
June 10, 2026 | Anjali Fluker
At Pax8’s Beyond 2026 conference, executives said new tools, services and training programs can help partners monetize agentic AI. But they need to move fast, before competitors seize the opportunity.
Free MSP Resources
Business Tools
Editor’s Choice
Autotask PSA: One solution to run your IT business
June 12, 2026 | ChannelPro Network
Autotask PSA helps IT teams centralize day-to-day operations in a cloud-based platform built for visibility and efficiency.
Why your MSP’s AI strategy isn’t working and 5 ways to fix it
June 4, 2026 | Chris Day
ScalePad CEO Chris Day shares tips on how you can create a winning AI strategy for your own business.
MSP Answer Center
June 4, 2026 | ChannelPro Network
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.
Free download: MSP financial best practices guide
June 1, 2026 | ChannelPro Network
This financial best practices guide helps MSP owners understand the financial metrics, processes, and operational habits.
ChannelPro Special Report: Edition 2, 2026
May 20, 2026 | ChannelPro Network
ChannelPro’s latest digital publication delivers tactical insights and real-world stories for IT providers.