Managed Services

Blog Entry
March 28th, 2014 | Karl Palachuk
Thank You to everyone who helped with the first round of voting on book titles for the four-volume set on Standard Operating Procedures. Now it's time to narrow it down a little more. Here are the top four titles for the set: - Managed Services Operations Manual- Standard Operating Procedures for I.T. Consultants - read more
 
Article
February 27th, 2014 | Rick Faulk
While virtualization, BYOD, and cloud remain front and center, there are other trends on the horizon that will have a major impact on IT pros this year. - read more
 
News
February 25th, 2014 | Cecilia Galvin
Designed for SMBs and Web hosters, Anturis 1.4 includes Parallels Plesk integration, dashboards functionality, and other features to help businesses keep their websites trouble free. - read more
 
News
February 20th, 2014 | ChannelPro
The UC provider also announces MXvirtual, a cloud-based solution for SMBs and managed services providers. - read more
 
News
February 16th, 2014 | ChannelPro
The RMM company announces improvements to its invision platform at Integrated Systems Europe 2014. - read more
 
Article
January 31st, 2014 | Martin Sinderman
Charging per user simplifies business for MSPs and helps with cash flow, plus it can boost the bottom line over time. - read more
 
News
January 22nd, 2014 | Cecilia Galvin
Author, blogger, and industry icon Karl Palachuk launches a podcast series highlighting what’s new in tech management and best practices for running an IT business. - read more
 
News
January 14th, 2014 | Cecilia Galvin
The new cloud services alliance enables VARs and MSPs to monitor Intronis backups from the Continuum portal and receive automated tickets related to backup activity. - read more
 
Blog Entry
January 9th, 2014 | Karl Palachuk
The notes and time entries in your ticketing system are perhaps the most important documentation that exists within your service department. It's the key to solving problems, defending your billing, justifying payroll, and much more. As a result, you need some standard procedures about entering service notes (time entries). - read more
 
Blog Entry
January 7th, 2014 | Karl Palachuk
Mark your calendar now and don't miss this once-a-year podcast. Since 2010 I've produced a podcast on the "State of the Nation" for small technology providers. - read more
 

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