Managed Services

Blog Entry
May 27th, 2016 | Karl Palachuk
The goal for your basic sales script is to get you foot in the door. If you think about the sales process as a funnel, the basic sales script plays the very specific role of weeding out the 99% of companies who are not looking for your services at this moment. - read more
 
Blog Entry
May 26th, 2016 | Karl Palachuk
Hiring Technicians . . . Or Not Too many IT companies hire a new technician just because they're too busy. Having a backlog is ONE indicator that you might need a new tech. But it's certainly not the only one. And it's not enough reason to make that hire. - read more
 
Blog Entry
May 25th, 2016 | Erick Simpson
  - read more
 
News
May 24th, 2016 | Rich Freeman
A security specialist serving the U.S. and Canada, EarthBend is the latest supplier to join AVG’s evolving lineup of preferred regional distributors. - read more
 
News
May 24th, 2016 | Rich Freeman
Members can offload some or all of their help desk and proactive monitoring needs to TUC and pocket a portion of the recurring fees it charges. - read more
 
News
May 23rd, 2016 | Rich Freeman
The new offering includes integrations between APC by Schneider Electric hardware and RMM solutions from four leading vendors. - read more
 
Blog Entry
May 20th, 2016 | Erick Simpson
In addition to adopting the appropriate tools and technology to power Managed Services delivery in order to maximize efficiencies and maintain SLAs, the Solution Provider will need to develop effective processes and procedures for operating their service desk. - read more
 
Blog Entry
May 20th, 2016 | Karl Palachuk
My latest video is about setting priorities within your managed service business. There are two key rules that make work manageable: 1) All work is done on a Service Ticket. That means we don't do anything until there's a ticket. - read more
 
Blog Entry
May 18th, 2016 | Karl Palachuk
Today I have the sad job of canceling this year's SMB Online Conference. The reason is very simple: Extremely low attendance. Maybe 100 of you were just about to register and put it off til the last month of registration. But probably not. - read more
 
Blog Entry
 

Pages

Subscribe to Managed Services