IT and Business Insights for SMB Solution Providers

Blog Entries

June 22nd, 2017 | Erick Simpson | Managed Services Blog
Do these sales challenges sound familiar? You don’t have a written sales process for sales professionals Your sales professionals aren’t trained and can’t close managed services agreements You’ve tried hiring and managing sales professionals in the past – - Read More
June 21st, 2017 | Karl Palachuk | Small Biz Thoughts
My friend Len Dimiceli (VP of Channel Sales at MyDigitalShield) slipped this memo over the transom and asked me to pass it along.As a BONUS, this press release begins with a large bowl of vegetable soup! The first paragraph is chock full of tasty acronyms. :-)- - - - - MyDigitalShield Unveils - Read More
June 16th, 2017 | Karl Palachuk | Small Biz Thoughts
Whether you call it a Quarterly Business Review - QBR - or (as I do) a Quarterly Roadmap Meeting, you should meet with each of your clients on a regular basis to discuss business. This is not a sales meeting! This is an opportunity to learn what's going on outside the technology world at your - Read More
June 15th, 2017 | Ken Thoreson | Sales Management Guru
Twenty-six page corners turned over! Without checking, that might be an all-time high. For my frequent readers, you know that is how I judge the quality of the book I am reading, by how many page corners I turn over. If you want to “up your sales game,” buy this book today.Jeb Blount’s latest book - Read More
June 14th, 2017 | Karl Palachuk | Small Biz Thoughts
Last week I presented on the SMB Nation MSP Tech Talk series. I'll be presenting again at the end of the month. In the meantime, here are the webinars scheduled for the next few weeks. More information at Landscape ReportJune 14th12:00 Noon Pacific - Read More
June 13th, 2017 | Karl Palachuk | Small Biz Thoughts
Shout out to all the folks who have attended (or registered for) the SMB Roadshow: I've just posted two video trainings and two extra checklists to download. They're in the "Registered Attendee Downloads" at of the strategies discussed on the Roadshow is using Jungledisk to - Read More
June 12th, 2017 | Arlin Sorensen | Peer Power Blog
One of the many powerful constructs used in StratOp is Pattern and Trends. It’s a simple concept but provides insightful perspective used to put the right plan in place. During the StratOp process, our facilitators, coaches and consultants consistently see a few patterns and subsequent trends - Read More
June 11th, 2017 | Karl Palachuk | Small Biz Thoughts
I don't normally do obits, but I want to stop for a minute and say goodbye to a friend and a wonderful member of the SMB IT community. Cecilia Galvin was the Executive Editor of ChannelPro-SMB. She passed away last night and left a true void to be filled.Here she is showing off her "wedding ring" - Read More
June 9th, 2017 | Karl Palachuk | Small Biz Thoughts
On my SMB Roadshow, I have a section where we talk about the tools you might use to deliver and manage "managed services" and "cloud services." Obviously, a remote monitoring tool is central to that.I thought it would be useful to find out what YOU are using for remote monitoring and patch - Read More
June 9th, 2017 | Karl Palachuk | Small Biz Thoughts
I recently did a quick survey of RMM (remote monitoring and management) tools on my blog (here). My plan is to issue two reports on the results. This is the first, covering the basic responses.RM Survey Results Part 2 is here.Highlights:- Most users love their RMM and wouldn't switch- Most users - Read More