In this installment of Peer to Peer: Off the Cuff, we’re talking with Charles Swihart, founder of Preactive IT Solutions in Houston. In our January issue, Charles wrote about how the ability to speak the same language as his customers in the engineering and construction industries helped him develop a vertical specialty that has driven growth for his business and enabled him to expand to other vertical industries. Charles shares three tips for developing a specialization you can build on, which include addressing specific customer pain points and hitting all the right notes in marketing campaigns. After he serenades you out to his rendition of “Fly Me to the Moon,” check out his full story in our January issue here.

Location
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
Tech
Video
Peer to Peer: Off the Cuff with Charles Swihart
Charles Swihart, founder of Preactive IT Solutions and amateur crooner, developed a vertical specialty then drove growth by hitting all the right notes in additional service offerings and marketing campaigns.

Related Resources, Video
Your MSP’s next growth opportunity may already be a customer
TD SYNNEX’s Jessica McDowell urges providers to look for expansion opportunities in existing accounts, free up staff time and use outside expertise to fill service gaps.
AI’s surprise bills could become an MSP’s next recurring service
TD SYNNEX’s Francisco Criado reveals an opportunity for partners to help customers understand AI consumption, control spending and build ongoing financial oversight into their services.
TD Synnex’s Space Tech Initiative: Rocket companies need MSPs, too. The opportunity starts on the ground.
TD SYNNEX sees an opening for partners to bring familiar IT services to commercial space businesses through their Space Tech Initiative.
Too many security tools? How MSPs can simplify operations and scale
MSP feedback is shaping tools for vendors like Trustifi. This can help reduce administrative overhead, strengthen protection and make managing multiple clients easier.
5 security services MSSPs should be selling in 2027
Here are five services MSSPs can offer to protect customers and create new growth opportunities.
Free MSP Resources
Editor’s Choice
ChannelPro Special Report: Edition 4, 2026
ChannelPro’s latest digital publication delivers tactical insights and real-world stories for IT providers.
ConnectWise incident highlights how MSPs can strengthen Microsoft 365 application security
ConnectWise’s response and findings from Guardz and Huntress offer practical steps for reviewing trusted integrations, starting with the MSP’s own tenant.
FREE DOWNLOAD: ChannelPro ultimate guide to AI and automation for MSPs
Whether you’re looking to automate repetitive tasks, integrate AI-driven security solutions, or measure the success of your automation efforts, this guide is designed to help you harness the power of AI to grow and scale your MSP.
How the top MSSPs turn recognition into revenue
Industry awards can help turn credibility into stronger sales conversations, measurable pipeline and deeper industry relationships.
MSP Answer Center
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.










