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Erick and Rich have a lot to be thankful for this year, including artificial intelligence and hand sanitizer, which they discuss on this holiday week episode along with a neuroengineer’s recent efforts to teach rats to play Doom.
Rich and Erick discuss Gradient MSP’s new billing reconciliation tool and long-term strategy, urge you to unplug (like, really) during your Thanksgiving break, and finger the unlikely culprit responsible for damaging a U.K. family’s car.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Unified Communications
News
December 1st, 2021 | Rich Freeman
Called Microsoft Teams Essentials, the service provides group video calls for up to 30 hours and 300 people, up to 10 GB of file storage, group chat, calendaring, and more without a Microsoft 365 subscription for $4 per user per month.
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Resource
October 15th, 2021 | ChannelPro Weekly
Security takes multiple layers, even when the threat you’re securing against is walking, dead, and hungry for brains.
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Resource
October 1st, 2021 | ChannelPro Weekly
If there’s one thing channel pros serious about growth have in common, its killer penguin investigations. At least we think that’s what they’re all tracking on their dashboards. Maybe Ken Pecot, COO of The 20, can set us all straight on that.
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Video
October 1st, 2021 | ChannelPro
Erick and Rich sift through the implications of this week’s VoIP DDoS attack, explain the one situation when you should never present a sales proposal, and consider hiring a German hamster to manage their investments. - read more
News
September 30th, 2021 | Rich Freeman
Getting complaints from your VoIP customers this week? Here’s why it happened and how to avoid getting burned when—not if—this kind of incident happens again.
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Resource
September 17th, 2021 | ChannelPro Weekly
SASE solutions are selling like hotcakes these days, but the reason why may surprise you.
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Video
September 17th, 2021 | ChannelPro
Erick and Rich ponder the strategic significance of Cytracom buying OmniNet, the importance of not customizing your managed service bundles, and the logic behind a newly developed technique for potty-training cows. - read more
News
September 16th, 2021 | Rich Freeman
The deal propels Cytracom past its roots in unified communications into security and connectivity solutions for hybrid workforces and positions the company to eliminate a variety of voice-related security and networking headaches.
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Article
September 13th, 2021 | Colleen Frye
RingLogix offers a white-label VoIP platform that enables MSPs to sell, provision, invoice, and support their own branded VoIP and UCaaS services.
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Press Release
July 28th, 2021 | ChannelPro
Ooma, Inc., a smart communications platform for businesses and consumers, today announced it is now offering the UJET contact center solution to Ooma Enterprise customers, giving them a single source
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