The unified communications platform now displays call-related data for workgroups, supports more flexible search parameters, and interoperates with both the IT Portal documentation solution and the Busylight call status device (pictured).

Ah, pie. Could there be a better treat in stressful times? We won’t claim it’s a substitute, but this week’s episode featuring guest host and MSP Ed Correia of Sagacent Technologies is a close-ish second. Grab a seat and listen in as Ed talks with Matt and Rich about what his company is doing to support customers during the coronavirus pandemic and prepare for tough economic times.

The new feature lets users define customized, multi-step procedures for responding to technical issues that launch automatically in response to alerts.

According to Jim Lippie (pictured), the COVID-19 crisis has the private equity investors behind regional and national MSPs anticipating lower prices on smaller, financially distressed firms. The time for deciding what to do about that, he warns, is now.

Erick and Rich discuss the partner relief measures that Lenovo and other vendors are rolling out, how to invest time freed up by the slow economy in your company’s future, and the sad state of affairs that has turned a truck fire involving a load of toilet paper into national news.

MSPs should encourage their clients to invest in five basic mitigation essentials.

The new offerings, which are subject to eligibility requirements, include a mix of geographically-specific financing programs, leasing options, and short-term sales incentives for channel partners.

Designed by recently appointed North American data center channel chief Steve Biondi (pictured), the new program seeks to give members richer incentives to reach higher tiers.

Effective at least through June 30th, the program includes a more predictable flat-rate incentive scheme with faster payments, extended credit terms, and discounted work-from-home product bundles with forthcoming device-as-a-service pricing.

How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset.

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