The latest enhancements to the unified communications vendor’s 1Stream platform seek both to make jumping into PSA records easier and to reduce the need for switching interfaces by importing more detailed information.

Matt and Rich have a fever, channel pros, and the only prescription is this episode. Joined by MSP, author, and improv comic Bob Coppedge, of Simplex-IT, your hosts discuss co-managed IT, Dell’s attempt to “democratize” artificial intelligence, a new managed services suite from Pulseway inspired by the coronavirus pandemic work-from-home phenomenon, and the 20th birthday of ConnectWise’s IT Nation Evolve organization, formerly known as HTG Peer Groups.

MSPs need to protect their businesses with up-to-date payment terms, services offered, and contractual language.

Formerly known as HTG Peer Groups, the organization has grown to some 500 members around the globe by helping channel pros set goals and hold each other accountable for realizing them, according to founder Arlin Sorensen (pictured).

This global specialized value-added distributor focuses on cybersecurity and cloud solutions.

A companion to the vendor’s Channel Harmony program, which assigns primary sales responsibilities to RingCentral employees, the new IGNITE! program lets partners pursue and close deals involving up to 400 seats on their own.

The stories of ransomware attacks have unfortunately become more common, especially among municipalities. But, when the Town of Colonie, in the greater Albany, NY region, became the latest to fall prey to a ransomware attempt, the outcome was different than many others thanks to protection from Carbonite. Find out how Colonie avoided the outcome of so many other ransomware victims in this case study.

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Introduced in response to spiking demand for remote management capabilities among businesses with work-from-home employees, the new package offers a subset of relevant features from Pulseway’s core managed services suite at a lower price.

In honor of Memorial Day, Erick and Rich discuss why veterans make great IT employees, why now’s the time to finalize your back-to-the-office plans with clients, and why the latest scheme to make empty sports arenas feel less empty during games is as weird as all the others.

It’s hard to put a price tag on good health and a good job these days. A good sandwich, though? That’s worth a cool million. Just ask Michael Goldstein, president and CEO of LAN Infotech and this week’s guest host. He has thoughts to share with Matt and Rich on other topics too, like the cross-platform “cyber resilience” functionality coming soon to Carbonite and Webroot, the many reasons veterans make good IT employees, and Kaseya’s latest product integrations.